Employee Handbook

3.12

Shangri-La is a publicly listed company traded on the Hong Kong Stock Exchange and must follow the Stock Exchange’s rules regarding certain types of announcements and disclosures. To ensure our compliance, do not discuss financial topics related to Shangri- La Group and/or predictions of future performance. If you wish to undertake targeted marketing or direct marketing via social media, you must first speak to your Marketing and Communications Department to ensure compliance with applicable direct marketing laws and regulations. Keep your passwords and access to your social media accounts confidential and secure. If you see social media content that disparages or reflects poorly on Shangri-La Group, our hotels, resorts and services, or our guests and colleagues, you should contact your Marketing and Communications Department or Corporate Communications. Do not use social media to: a. defame or disparage Shangri-La Group, our hotels, resorts and services, our guests,colleagues, personnel, or anyone associated with Shangri-La Group. b. harass, bully, or unlawfully discriminate against colleagues or third parties. c. make false or misleading statements; or d. impersonate guests, colleagues or third parties. Do not post the following content on social media: a. violent or cruel content. b. content that hurts the racial or religious feelings of another individual. c. personal data (e.g., name, contact details, pictures etc.) of any guests, colleagues,personnel, or anyone associated with Shangri- La Group without their permission; or d. content that brings hatred or contempt against a government in violation of local lawsand regulations d. content that brings hatred or contempt against a government in violation of local lawsand regulations. If a social media conversation you are participating in relates to our business or industry, you should ensure that all your comments follow these Guidelines. You should ensure that none of your comments can be viewed as made on behalf of the company. Where applicable, our HR team may use Internet searches to perform due diligence oncandidates during recruitment. Where we do this, we will act in accordance with our HR guidelines and our data protection and equal opportunities obligations.

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