Employee Handbook

1.5 Transfer The Hotel Operator reserves the right on reasonable notice to require you to work at such other places or relocate to any other location at any time during your employment either temporarily or permanently to meet the needs of the business. The Hotel will take domestic circumstances into account in any decision to relocate the employee.

Salary and Related Payments

Salary Structure Every position has a minimum and a maximum salary for the position, called a salary structure (band). Exactly where you are paid within the band is determined by your experience, skills, and performance.

Each year we carry out a salary survey and compare our salaries to those of other hotels and related businesses in Dubai to ensure we are paying fair and competitive salaries.

Pay slips Your salary will be paid into your bank account monthly. You can view or print your pay slip via the Oasys system. Your pay slip will give you a breakdown of your salary and other additional payments and any deductions you have incurred. It will also tell you how many leave days you have accrued.

Your manager will show you how to use the Oasys and the Paymaster can answer any questions you have about your pay.

Additional payments Service charge

Service charge is distributed equally to all Service Associates, Service Leaders, and Service Managers monthly. The payment is included in the payroll at the end of the following month in which it was earned. For example, the service charge collected in February will be paid at the end of March.

You will receive service charge when you are on paid vacation, but not when on unpaid, sick, maternity, and compassionate leave or for any other absence.

You will receive service charge when you are on probation.

As service charge is a percentage of revenue, everything you do to increase sales automatically increases your payment. Providing excellent guest service by engaging with the guest, offering additional services and products, and actively participating in promotions and incentives will increase the amount that is distributed.

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