Employee Handbook

For paying service charges to colleagues who are leaving the company, they will be paid an average service charge of AED 300/- for the month of May, June, July, August, September, and AED 600/- for all other months. If colleague’s last working date is between 1 st to 20 th of the month, he/she is entitled to fixed service charge of the previous month as mentioned above. If colleague’s last working date is between 21 st to 31st of the month, he/she is entitled to actual service charge of the previous month.

This amount will be pro-rated to their last working day and will be paid in their final settlement.

Incentives There are several incentive schemes in operation that reward colleagues for increasing revenue. Ask your manager if your department participates in any of these schemes. P Internal casuals When we are busy there may be opportunities to earn extra pay by working in another department, such as Banqueting, as an internal casual. The rate of pay for these assignments is a higher rate than standard overtime payments.

Internal Casual opportunities are communicated via briefings and notice boards. P

Colleague Referral Program We believe word of mouth is a great way to find people who would like to work here. If you refer a friend, relative or acquaintance and we hire them, we will pay you a referral bonus once they complete probation.

If you wish to refer someone, you must complete the Colleague Referral Application Form to qualify for the payment. Some positions, such as colleagues working in Human Resources, are not eligible to participate in the program due to conflict of interest.

This is what we will pay you. • If you refer a Service Executive, we will pay you AED 9,185 • If you refer a Senior Service Manager, we will pay you AED 3,675 • If you refer a Service Manager, we will pay you AED 3,675 • If you refer a Service Leader, we will pay you AED 735 • If you refer a Service Associate, we will pay you AED 735

The level or position of the referring colleague has no bearing on the amount. P

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