Employee Handbook

Assembly Points Assembly points are clearly marked in all buildings. Please ensure you know where your assembly point is in your accommodation. Lifts If someone is trapped in a lift, immediately call the Guest Service Centre Operator by dialing ‘0’ from an extension line. The Operator will contact the Security Department, Engineering Department and the Duty Manager. The Duty Manager will call the doctor of the nurse, should it appear likely that someone has been hurt. Accidents All accidents to yourself or your fellow colleagues must immediately be reported to your manager.

If the accident involves a guest, render whatever assistance you can give and report the incident immediately to your manager or to the Duty Manager.

It is important that you do not say anything that admits liability for the hotel.

If there is a casualty, call Security or the Guest Service Centre Operator by dialing ‘0’ from an extension line for assistance. The Guest Service Centre Operator will in turn inform the Hotel Nurse for assistance. Depending on the assessment by the Hotel Nurse, the injured person may be taken to the clinic or hospital immediately. The Guest Service Centre Operator will then report to management.

Security

A Security team is always available at the Hotel to protect your safety and security. There may be times when a Security team member needs to question or search a colleague during random inspections, investigations or, on suspicion of theft or other suspicious activity. When this happens the Security colleague will treat you in a sensitive and respectful manner. If Security is provided at your accommodation, it is for the purpose of your safety and security and to promote a harmonious environment. Security’s role at the accommodation is to: • Assist colleagues with any safety and security issues. • Report any behavior that contravenes the accommodation rules or laws of the UAE. • Report any breaches in Fire, Life and Safety policies.

You are expected to always follow the instructions of the Security team. Packages & Parcels

If you wish to take out packages or parcels from the hotel premises you must have a Gate Pass, signed by a member of the Executive Committee. The Security team member has the right to open and inspect the contents of any packages.

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