Induction, Orientation and Learning
HR Induction On your first day of work you will be asked to complete the HR Induction. Human resources will: • Ask you for your passport so your visa can be processed. • Help you open a bank account where your salary will be deposited into it. • Make an appointment for you to have a medical checkup. • Ask you to complete other forms with your personal details such as next-of-kin contact details. • Explain the important things that you need to know about immediately. Departmental and Management Induction If you are a Service Associate or Service Leader, you are given a comprehensive overview of other departments in your division to learn basic product knowledge and understand how the other departments relate to your role.
If you are a management colleague, you are given a comprehensive overview of all the divisions.
Orientation Whilst department and division induction give you information relating to your job, orientation gives you an overview of the hotel and the company. It is designed to welcome you into the Shangri-La family and help you understand our culture and the way we behave. Job Descriptions Part of employment you have been sent a job description. If you transfer to a new role, you will be given a job description that outlines the tasks and responsibilities of your job. You need to understand this document, so please ask if you are unsure about anything it contains. Departmental On-the-Job Training Your Departmental Trainer will organize for you to be trained on all aspects of your job. This may include. • Further explanation of your job description if required. • Technical skills training • Training on relevant computer systems • The Shangri-La Experience on Shangri-La online academy and on the job • Standard Operating Procedures • Guest Loyalty Programs • Department policies and procedures Shangri-la Learning Programs There are several programs in the ‘Shangri -La Way ’ series that will show you how to look after our guests and deliver the Shangri-La Experience. You will attend these within the first six months of your employment.
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