TELL THE TRUTH
Always tell the truth, especially when it is the hardest. Truth is the most basic element of any trusting relationship. You may be wondering – does this mean you have to tell everyone everything? Certainly not but when you are providing people with information, it must be truthful. The nice thing about the truth is that communication is always consistent and believable. “If you tell the truth, you won’t have to remember anything” – Mark Twain; I use this little gem of knowledge regularly.
COMMUNICATION IS KEY
Nobody wants to be surprised or kept in the dark. This is the reason why newsletters, blogs, annual reports, and account statements are sent to clients on a regular basis; to keep everyone on the same page by providing relevant details. When dealing with clients, staff, suppliers and sub-trades, it is equally important to communicate in order to build and maintain trust.
ACTIONS
“Actions always speak louder than words.” If you say you will do something, do it without excuses. If there is a valid reason for not being able to complete a task, it is imperative to provide ample notice. Simple things such as show up on time, follow up to ensure tasks are completed, and ensure nothing stands between you and your commitments. People trust more when you stick to your word and follow through with your promises.
CONTRACTOR’S SUCCESS IN BUSINESS IS ALL ABOUT TRUST by Dan Monk
I f you look up the definition of “trust” by Mer - riam-Webster online, it will say, ‘firm belief in the character, strength, or truth of someone or something.’ Merriam-Webster also defines “trust” as ‘a person or thing in which confidence is placed.’ Trust is an enormous topic and critical for any person or business to be successful regardless of the industry that you are in. Trust is very simple, you either have it or you don’t. It is so important that companies spend millions each year on marketing to convince clients to trust them with their time and money. Trust is also critical between the employer and its employ - ees; if this relationship lacks trust, the company is doomed. Here are four simple and effective ways to gain and maintain trust:
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SEPTEMBER 2020 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • SEPTEMBER 2020
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