Doyle explained that maintaining a well-round - ed staff and keeping them happy is a challenge for any business, but that it’s much harder main - taining licensed automotive technicians. “There is a shortage of automotive mechanics and the main population of mechanics are aging. There aren’t as many young people pursuing the trade, I would say due to costs, wages, and the lack of benefits they receive in the workplace. Here at Driven, we hold a high standard of work quality. The technicians can be proud of their work, they get to discuss their work directly with the customer, and they get compensated properly for their thorough job. We have attained very highly trained and skilled technicians by offering a welcoming workplace and an environment that feels like family. All of our technicians were the best of the best at their previous places of work, now we have them all here under Driven’s roof.” Doyle is the technician of the technicians. Her official in-shop designation is Service Advisor, but she’s much more. “My favorite part of the business is learning new things and being able to pass that along to the customers,” says Doyle. She even produces brief preventative maintenance and FAQs videos for customers on Driven Automo- tive’s Facebook page.
“My favorite part of the business is learning new things and being able to pass that along to the cus- tomers,”
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SEPTEMBER 2020 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • SEPTEMBER 2020
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