RMM Sept/Oct 2024

September-October 2024 Volume 17, No. 5

Contents

Features 20

From the Top Marion McDougall, CEO, Celink By Darryl Hicks 10

PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer NRMLA PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CHAIR Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage

Sharpening Your Saw NRMLA Annual Meeting focuses on improving your sales By Thomas A. Barstow Working With Legislators Lenders in Massachusetts offer example of playing the long game By Joel Berg Servicing Corner How to prepare borrowers and their heirs for the death of the last borrower By Celink

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Columns 2

Those We Help Reverse mortgage lessens fear of running out of money By Darryl Hicks 32 Senior Vice President of Reverse Lending, Fairway Independent Mortgage Corp., Arvada, CO By M. Diane McCormick 14 CRMP: Across the Kitchen Table A chat with Christine Jensen, CRMP,

DESIGNER Tara Smith

In Reverse Saws must be sharpened By Thomas A. Barstow

ADVERTISING SALES Natalie Matter Bellis

natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Natalie Matter Bellis ( natalie.matterbellis@theYGSgroup.com ) and Therese Umerlik ( therese.umerlik@theYGSgroup.com ), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2024 National Reverse Mortgage Lenders Association

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Steve Irwin: Moving Forward Embrace the unanticipated changes ahead

Board Room HECMs are more than loans By Mike Kent

Departments 8

Hey, Members A roundup of issues and news for NRMLA members

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Member News Who’s who in reverse mortgage

By the Numbers ACL releases 2023 profile of older Americans

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