Processes to remediate negative impacts and channels for value chain workers to raise concerns [S2-3] In cases where the activities of the Zumtobel Group have significant negative impacts on individuals or groups of individuals in the upstream value chain with regard to human rights violations or other offences, the Group ensures fair treatment of those affected and a neutral, confidential, responsible and impartial investigation of the facts. This is intended to both clarify the situation and to provide appropriate remedy. In the 2025/26 financial year, a survey was carried out to assess the effectiveness of the whistleblow- er system. The results, the effectiveness of this system, and details regarding protection against retaliation at the Zumtobel Group are described in more detail in the section ‘Business conduct policies and corporate culture [G1-1]’.
The Zumtobel Group has not been notified of any violations of the UN Guiding Princip- les on Business and Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, or the OECD Guidelines for Multinational Enterprises concerning wor- kers in the value chain, either through the whistleblower system or any other channels.
Processes for engaging with value chain workers about impacts [S2-2]
Cooperation with partners along the value chain is based on their agreement to uphold all Zumtobel Group guidelines set forth in the Code of Conduct for Business Partners, the aim of which is to take human rights and clearly defined social and environmental standards into account. Their consent to these terms is an essential prerequisite for a business relationship with the Zumtobel Group and forms the basis of a lasting partnership. The Zumtobel Group has prepa- red a continuous, ongoing survey for direct engagement of external stakeholder groups (e.g. workers in the upstream value chain). This gives all stakeholder groups the oppor- tunity to provide feedback online on actual and potential sustainability matters identi- fied by the Zumtobel Group. Findings from the external survey are incorporated into the analysis of the key sustainability matters by the Group Sustainability team. Operational responsibility for ensuring that workers in the value chain are engaged with lies with the Global Purchasing department. There is currently no general process in place for directly getting in touch with value chain workers beyond the above measures.
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