TECHNICAL
Will hyperautomation replace automation in telecoms?
by wearecortex
Automation and hyperautomation
Notwithstanding the obvious financial and operational advantages that automation confers, operators are motivated to automate as this has become ‘table stakes’ in a highly competitive industry — and the industry has ambitious targets. For example, for many CSPs, the goal is to reach Level 4 or 5 automation on TM Forum’s autonomous networks maturity model, as outlined below: 0 Manual operations and maintenance – A system that delivers assisted monitoring capabilities, but dynamic tasks need to be executed manually. 1 Assisted operations and maintenance – The automation executes a specific, repetitive subtask based on pre-configuration. 2 Partial autonomous network – Enables closed-loop operations- specific units based on AI modelling according to certain external environments.
Automation is now firmly established as a priority for CSPs and the telecoms industry in general, but why? For some time, operators have been going ‘all-in’ to automate processes across the board, but most have been proceeding with strategies based on automating specific processes, in a single domain — which delivers improvements, to be sure, but still doesn’t scale the summit of their ambitions. Other CSPs have sought to unify their automations, mature adoption and penetration in their operations and organisations – using a more incremental approach. Either way, automation has become key to ensuring long- term success, particularly as networks become more complex and virtualised.
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May 2025 Volume 47 No.2
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