Another thing I have learned from years of managing people, projects, and also coaching kid’s sports: most people already know when they have messed up and telling them or calling them out often does not lead to improvement. Working with them to get better or resolving the issue is a much better use of your time and energy. In my experience when something gets messed up there is a reason beyond human error. Often, the reason is a process or commu - nication issue which can always be resolved. In some cases, the person doing the job isn’t the right person, then you can make a change, but don’t throw the baby out with the bathwater. Often that person can be utilized in another role or with modified duties. I have found that when everything is going well, very little is learned, however, when the s#*t does hit the fan, the learning experience begins, and it can be a steep learning curve. A good example of this is when a company is steady but not too busy. When things are steady, many challenges
can be managed without changing the process. However, when a company is busy, all the little process issues become magnified, and improve - ments must be made to manage this growth. This is a natural progression, therefore, embrace it, work with it, don’t get mad or stressed, fix it, make it better, this is what entrepreneurs and managers do. Get excited and energized that you have a purpose, then use all your talents, experience, and resources to learn and grow.
I hope someone will find the above message helpful, especially if you are going through the fire of growth and change. Most of the time, experience is the best teacher, and you must go through the challenges to learn from them. Until we see each other, face to face, I hope you enjoy your journey.
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NOVEMBER/DECEMBER 2021 • SPOTLIGHT ON BUSINESS MAGAZINE
SPOTLIGHT ON BUSINESS MAGAZINE • NOVEMBER/DECEMBER 2021
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