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MERCHANDISE CLAIMS
D. LOW-VOLUME SERVICE CHARGE • Stores that do not meet the $200,000 purchase minimum in the previous year will be billed $100 per statement during the following year. • The service charge will be calculated at the end of year based on annual purchases (product and services). • Retailers will be notified at the beginning of the year of any low-volume assessment. • Effective dates for new billing amount are February through January based on prior-year purchases from January through December. For New Stores: • All new stores (including Change of Ownership and Conversions) will be exempt from the assessment until they have a full year of purchases (Jan–Dec).
Ace defective goods claims are handled using one of three separate policies.
2% return goods authorization. If goods are returned, the vendor will issue credit, repair or replace the item. Credit memos issued by the vendors will be processed as drop ship credits with the appropriate handling charge. C. POLICY C 12% of all items stocked in the RSC are Policy C. The claim is filed with the vendor. After an evaluation of the claim, the vendor will issue a credit or A. POLICY A 86% of full items stocked in the RSC, including paint, are Policy A. Claims are filed using ACENET, and credit is immediately issued. Products that fall under the Policy A program are not required to be returned to Ace or the vendor. Defective Policy A items are held at the retailer’s location for inspection for a period of 30 days and then disposed of or destroyed. B. POLICY B 2% of all items stocked in the RSC are Policy B. The product and original claim form should be sent to the vendor. After inspection, the vendor will either issue credit, replace, or repair and return the item. Credit is issued by the vendor and may or may not include freight.
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E. CURRENT-YEAR
ASSESSMENT LISTING
The low-volume minimum annual purchase requirement
$200,000
The low-volume service charge
1.00%
Stores not reaching $200,000 in annual sales in the prior year
$100 per statement
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