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STORE SYSTEMS & OPERATIONS
Ace Retailer Mobile Assistant The Ace Retailer Mobile Assistant is a mobile app that is available for iOS and Android mobile devices. The Mobile Assistant app allows users to: • Search and order Ace products • Manage all acehardware.com orders to be picked up in store or delivered from the store Ace recommends all hourly associates use a store-owned device during business hours to access the Mobile Assistant app. In addition to the Ace Retailer Mobile Assistant, the Store Systems & Operations team is responsible for recommending and managing other mobile
Store Systems & Operations is responsible for researching, developing, field-testing, marketing and deploying the best practices for the day-to-day tasks associated with operating an Ace store. These best practices, as well as the operational measurements and technology solutions, are delivered through the Ace Way of Retailing and are designed to help our retailers maximize profits, decrease expenses and amaze their customers. Our goal is to create the most operationally efficient convenience hardware stores on the planet. A. POINT OF SALE – EPICOR EAGLE™ FOR WINDOWS (E4W) One common technology platform allows Ace retailers to more seamlessly execute Ace’s tested and documented best practices, provide a positive customer experience and operate efficiently. Epicor Eagle for Windows (E4W) system is the only in-store technology solution currently endorsed by Ace. E4W’s integration with ACENET and other Ace systems provides retailers the tools they need to take care of the customer, run their stores efficiently on a daily basis and do business with Ace. If necessary, your Epicor Customer Account Manager will work with you to create a quote consisting of the necessary upgrades and/or hardware, software, training and support fees. They will also discuss with you and your staff what to expect during the system conversion process, including and the basic training that will take place in your store.
solutions provided by vendors, such as: • Epicor Mobile+ mobile app: used for inventory management
• Vonage for Business: used to receive and make calls on your business line via a mobile device
ACENET ACENET * is the web-based collection of online applications that Ace retailers use to streamline their store operations and gather timely news. The website is a comprehensive suite of tools designed to assist you in performing key store operations. A partial list of applications is listed below: • Product Search and Content • Stock Reserve Ordering • Special Ordering - Ship to Store - Ship to Customer - RSC Pickup • Drop Ship Ordering • Discovery Ordering • Promotional and Convention Ordering • Order Status (for tracking your Ace orders) • Claims Management - RSC and Service Order Claims - Defective Goods Claims • New Item Listings • Quarterly Clearance Items • Online Statement and Invoice Viewing
ACENET > Manage My Store > In-Store Technology > Store Systems
For additional information, contact the Epicor Sales Team:
800-538-8597
* ACENET is part of the bundled core retail services.
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