2021 Program Overview

TABL E OF CONT ENTS

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Social Media............................................................................... Page 18 Ace Gift Cards............................................................................ Page 18 Regional. ............................................................................................ Page 18 Group Preprint Program (Major Market). ................................. Page 18 Sign Kit Program........................................................................ Page 18 Matching Funds Program.......................................................... Page 19 Local................................................................................................... Page 20 Ace Branded Co-op Program..................................................... Page 20 Ace Marketing Muscle............................................................... Page 20 SOCi............................................................................................ Page 20 Ace Local Lift. ............................................................................ Page 21 Acehardware.com ..................................................................... Page 22 One to One. ........................................................................................ Page 23 Ace Rewards. ............................................................................. Page 23 P urpose/Objective. ............................................................... Page 23 Instant Savings and National Lookup.................................. Page 23 New Movers Program........................................................... Page 23 Mobile App............................................................................. Page 23 IDENTIFICATION REQUIREMENTS ............... SECTION 7.0 Exterior Store Signage....................................................................... Page 24 Interior Décor..................................................................................... Page 24 Apparel............................................................................................... Page 24 RETAIL PROCUREMENT . ................................. SECTION 8.0 SAVINGSource .................................................................................. Page 25 Preferred Vendors and Categories .................................................. Page 25 STORE SYSTEMS & OPERATIONS .................. SECTION 9.0 Point of Sale – Epicor Eagle™ for Windows (E4W).......................... Page 26 Ace Retailer Mobile Assistant................................................... Page 26 ACENET. ..................................................................................... Page 26 Core Retail Services................................................................... Page 27 Store Operations: People Management........................................... Page 27 Snagajob .................................................................................... Page 27 Paycom ...................................................................................... Page 27 Customer Insights ..................................................................... Page 27 Deputy ........................................................................................ Page 27 ShopperTrak............................................................................... Page 27 Mango Report . .......................................................................... Page 27 Retail Analytics Dashboard....................................................... Page 28 Store Operations: Inventory Management....................................... Page 30 Store Operations: Financial Management. ...................................... Page 30 Store Operations: Marketing and Promotions................................. Page 30 Store Operations: Loss Prevention, Store Environment.................. Page 30

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