2021 Program Overview

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Ace’s Retail Training team supports all Ace retailers in delivering the service, convenience and quality value proposition that is at the heart of the Helpful promise. Within Retail Training, our focus is helping you both develop your people and amaze your customers. RETAIL TRAINING

Stores that sell more, train more. It’s a fact.

$37.50

Customers that receive assistance spend 56%

$24.09

Average Ticket Customer Assisted vs. Not Assisted

(over $13) more per transaction

Not assisted Assisted

A. LEARNING EXPERIENCES We offer a blended learning approach through three primary Learning Experiences: •  Assess your team’s knowledge and skills: - Associates and Leaders of Others Skills Matrices •  Develop your team: - Comprehensive Learning Plans by Role - Training for Associates with 1,600+ Microlearning Courses - Training for Leaders of Others •  Recognize your team with our Badge Program •  Measure Training Hours with Ace Learning Place and our Retail Analytics Dashboard

Think of Ace Learning Place (ALP) as your one-stop training hub

LEADERSHIP DEVELOPMENT

OPERATIONS MANAGEMENT

ASSOCIATE TRAINING

• Over 30 and growing LIVE instructor-led training sessions delivered virtually on an interactive platform • Immersive and interactive experience in a virtual group setting with solutions that include:

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