2021 Program Overview

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Customized training sessions and plans offered virtually or in person to assist you with your store’s specific training needs. Topics include: • Inventory Management Essentials • Obsolete Inventory • Item Change Management • Remodel Reset Support • B2B • Acehardware.com • Ace Way of Retailing (AWOR) Best Practices • Many more...

PROFESSIONAL RETAIL SERVICES DRIVING OPERATIONS EXCELLENCE

Partnership Team up with our training

Virtual Options We can provide training via 1:1 virtual sessions.

In-Store 1:1 in-store sessions are also available.

experts as we determine what solutions will have the greatest impact on your business.

B. BASE CAMP NEW OWNER TRAINING The Base Camp Training program provides new Ace owners with world-class comprehensive, hands-on training on the Ace operating systems, tools and technology needed to successfully operate an Ace store. Base Camp Training starts in the prospect phase until a new store’s 1st anniversary to position new owners for long-term success. Training is delivered via eLearning courses, virtual coaching sessions and in-store visits.

Training Program Highlights: •  New Owner Modules on Ace Learning Place modules to learn Ace store operating systems •  5-Day In-Store Center of Excellence training to learn from one of Ace’s best-in-class Pinnacle retailers •  One-to-One Prescriptive PRS Coaching to teach new owners what they need to know, when they need to know it, from prospect to soft opening •  PRS Coaching Continues from soft opening up to 1st year anniversary •  Tools to help new owners recruit top talent and develop highly engaged and knowledgeable associates •  Ongoing Biweekly Project Check-Ins with New Owner Support Team to track progress of activities leading up to soft opening and post opening: MDM, PRS, PM and DM •  New Owner Leadership Summit for new owners to develop a vision and mission for their business

•  Training of All New Associates Led by PRS prior to soft opening • Access to all 30+ Ace Management Academy Leadership Development and Operations Management Training Sessions •  Operations Excellence Review Store Assessment at 3 months and 6 months after opening.

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New Owner Support Team

MDM

New Owner

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DM

PRS

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PM

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