7. Demonstrate active stakeholder management in order to ensure customer satisfaction in the delivery of capital and high value revenue works. Example duties: 7.1 Develop and nurture effective relationships with all key University and external stakeholders, consultants and contractors 7.2 Ensure effective stakeholder consultation at the inception of and throughout all projects to completion and provide expert advice to a variety of stakeholders to facilitate the development of project briefs. 7.3 Ensure the impact of projects on staff, students, visitors and other users of the estate is closely monitored and Estates Project Managers liaise with and brief relevant stakeholders to minimise the impact of building works 7.4 Ensure customer expectations are met in terms of timescales, cost targets, quality standards and value for money and works are coordinated in a manner that meets business need whilst maintaining the student experience. Internal & external relationships This section indicates with whom the job holder comes into contact and liaises/ communicates with on a regular basis, and for what purpose. Internal: Deans of Faculties, Heads of Schools and Departments, Academic and Professional Services Departments, Kent Union, Finance Department, other Estates Department sections. External: Contractors and professional design and management construction consultants, other stakeholders, statutory authorities. Health, safety & wellbeing considerations This job involves undertaking duties which include the following health, safety & wellbeing considerations:
• Regular use of Screen Display Equipment • Potential exposure to asbestos or other dusts • Working in confined spaces • Working at heights • Vocational driving on & off campus (includes use of cars, vans)
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