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The phases of SARS transformation over the past three decades for are: » Digitisation - Modernisation 1.0: converting physical artefacts into digital form, followed by » Digitalisation - Modernisation 2.0: converting physical process and experiences into digital and automated processes and experiences), to its current »
Digital Transformation - Modernisation 3.0: which entails a much broader enterprise and societal shift that creates a smart, intelligent administration platform, embedded in data science, artificial intelligence, and interconnected into a broader societal eco-system.
SARS digital transformation journey looked at differently
Operating Model Programme focused on ‘people’ 2015 – 2018 Focus on people restructuring
Disruptive Innovation
Building Modernisation Capacity and Introduce Automation
Building the foundation
Siyakha Phase I: Diagnostic Jan – Jun 2000
Siyakha Phase II: KZN Pilot detailed planning & Implementation Jul 2000 – Dec 2001
Siyakha Phase III – VI: Regional Implementations 2002 – 2005
SARS Modernisation Programmes 2005 – 2014
‘SARS 2024’ Modernisation Programme 2019 – 2024
SARS 2024
Operational Excellence
Operating Model Restructuring
Build capacity
IT Enabled Process Reengineering
Organisational Concentration and Process Enhancements
Pilot
Fact base
2000
2001
2005
2007
2015
2024
Figure 6: Modernisation Overview Graph
SARS Modernisation White Paper 2025/26 – 2029/30
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