20
5.2 Introducing Modernisation 3.0 For the advent super computational capability, and artificial intelligence (AI), introduces game changing technologies, where technology is no longer a prosthetic tool for enhancing work. The emergence of intelligent, self-learning computers, and agentic AI means that technology is now well beyond being tools and prostheses. AI Agents, in fact not only become co-workers that can take over the tasks of human Agents, but in fact can use humans as prostheses.
Over the next five to ten years, SARS is embarking on a journey that will shift it well beyond digitising and digitalisation. Modernisation 3.0 will be about the digital transformation of the entire tax eco- system through the incorporation of AI, AI Agents, and data-driven insights into its operations. An intelligent administration platform will deeply embed data science and artificial intelligence. The SARS technology platform, will integrate into the natural systems of society, creating an interconnected
intelligent eco-system that draws on rich structured and unstructured data, and instrumented to all economic activities relevant to its mandate. This will radically transform how SARS works and interacts with taxpayers, traders, and intermediaries. The main bias must remain to provide a seamless experience, whilst managing compliance risks. This is the basis of Tax 3.0.
SARS Modernisation White Paper 2025/26 – 2029/30
Made with FlippingBook - PDF hosting