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6. SARS MODERNISATION 3.0 PLAYBOOK
THE WHY The PURPOSE of modernising the Tax Administration Platform to an “intelligent digital platform, embedded in data science and artificial intelligence is to”: » FOSTER TRUST, PROMOTE EFFICIENCY, AND ENSURE TRANSPARENCY THE HOW And to achieve this purpose by: » REVOLUTIONISING THE WAY TAXPAYERS/TRADERS AND SARS ENGAGE TO ACHIEVE VOLUNTARY COMPLIANCE To ensure that Modernisation 3.0 is managed responsibly, ethically, with strategic clarity, the MODERNISATION 3.0 PLAYBOOK guides the development of an intelligent digital platform, embedded in data science and artificial intelligence, to ensure that it continuously support the Vision of “a smart modern SARS, with unquestionable integrity, trusted and admired”, and promote the strategic intent of voluntary compliance.
2. Assess the current state: Evaluate existing systems, processes, pain points; Identify skills gap and training requirements; Clarify stakeholder needs to identify areas of improvement and opportunities for digital transformation 3. Establish the baseline: Confirm the current performance against the selected objectives 4. Define the requirements: Collaborate with stakeholders to determine desired outcomes, functionalities, and user needs; Aligning with organisational goals and regulatory compliance. 5. Selecting the technology: Choose scalable, secure, and future-proof solutions that integrate seamlessly with existing infrastructure and support interoperability with other systems. 6. Implementation: Develop and execute a phased rollout plan to minimise disruption, manage risks, and ensure effective change management. 7. Testing and Optimising: Conduct user testing, gather feedback, and refine the platform to optimise performance, user satisfaction, and accessibility. 8. Training and Change Management: Provide comprehensive training, support, and resources for staff and taxpayers, emphasising the benefits of the digital platform and addressing potential concerns. 9. Monitoring and Evaluation: Establish performance metrics, monitor the platform’s effectiveness, and make data-driven improvements to ensure continuous optimisation and alignment with organisational goals.
6.1 THE PLAYBOOK 6.1.1 PREPARATION & FOUNDATION 1. Leadership: »
Leadership Alignment: Ensure the broad leadership team is committed driving digital transformation, promoting a culture of innovation and fostering continuous learning. » Assign a smaller, focused dedicated team to lead the transformation
SARS Modernisation White Paper 2025/26 – 2029/30
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