Staffing - Supervision Received
1. This is an autonomous role that requires a high degree of technical content and responsibility. Priorities are left for the post holder to decide and plan work accordingly. 2. The position has minimum of supervision, relying on the post holder to work within the University of Warwick’s (and appropriate safety) guidelines and policies. When appropriate, the post holder will receive supervision from the Head of Maintenance who will require progress updates on objectives and Contractors performance. 3. Support from appropriate departments is given in areas such as buying, purchasing, projects, building fabric and electrical work.
Knowledge and Skills
1. Autonomous and self-starter. 2. Excellent organisational skills with the ability to prioritise, maintain records, action plans and documentation up to date at all times is essential. 3. Excellent verbal and written communication skills, to enable the post holder to provide feasibility reports, option appraisals and reports. 4. Computer literacy with Microsoft Outlook, Word, Excel is required. 5. Good communication and customer service skills. 6. The ability to assess problems, propose solutions and then mobilise resources, expertise and contractors to resolve complex problems. 7. Good understanding of statutory compliance and the Health and Safety requirements for themselves, staff and contractors at all time, job specific and generally. An up-to-date awareness of Health and Safety is required. 1. Post holder can expect to be contacted by any member of staff, university user, external company or contractor as the section representative. 2. Must be a good negotiator and have the ability to empathise with customer’s needs. 1. Oversight of the outsourced budget and accountable for specialist contracted services, specialist equipment and consumables, ensuring 3rd party contracts provides value for money and are cost effective. 2. Provide efficient and effective reporting on contracted out services on a regular basis. 1. Day to day oversite of the team to provide consistent standards of delivery in outsourced services. 2. Liaison with the technical and procurement teams in the creation of scopes for new contracts, being part of the tendering process and assessing returns. 3. Ensuring that regular contractual meetings occur with contractors and reporting on KPI and SLA and ensuring contractor output and performance in line with contract and the estates Service statement. 4. To develop and implement a long term strategy on outsourced services and wherever possible the insourcing of works in conjunction with the technical teams. 1. The position is responsible to ensure that all contractors are being consistently managed and monitored. 2. Oversee and input into training requirements for staff with contract management responsibilities, liaise with line manager, and organise training courses. 3. Monitor all directly employed and contractors to ensure compliance with University policies and that work is undertaken to the University accepted standards.
Communication 1. Excellent communication required using a full range of written and verbal methods such as telephone, radios and e-mail with Directors, Department managers, Suppliers, other University departmental staff and external authorities. 2. Must be able to give clear briefings and instructions to customers, stakeholders, staff and contractors on various topics such as maintenance plans, technical problems, repair solutions etc. 3. Post holder will be required to work closely with the Building Managers and users to negotiate and plan access/shut downs for maintenance, minor, major and project works. 4. Ensure all contractors attending site understand and are compliant with University Policy and Safety rules. 5. Ensure all work carried out by the contractors minimise disruption to the university and all parties are aware of the consequences of works being carried out. 6. The preparation of presentations and written reports will be required. 7. Negotiate with Contractors and manage service delivery through regular Contract meetings.
Other Information
Dimensions Financial
Operational
Additional Information Supplementary Information
1. The post holder requires flexibility as they may be required in an Emergency situation at short notice outside normal working hours. 2. The post holder can be required to form part of the emergency callout or on call rota that provide 24 hour response 365 days per year. 3. Set appropriate health and safety policy documents in conjunction with Estates Compliance to ensure all works are complying with Health and safety and University policy. Due to the nature of this post it is necessary to work in all areas of the University at any time, with an important need to assess the safety of certain environments and recognise the hazards within them.
Staffing - Supervision Given
Special Circumstances
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