POST TITLE: DEPARTMENT:
Estates Contracts Manager - Operational Services
To develop an outsourcings strategy and lead in its implementation in conjunction with procurement and finance.
Estates
10%
SUB-DEPARTMENT: POST RESPONSIBLE TO:
Maintenance
Head of Maintenance
To support Estates Procurement in ensuring correct use of contracts and materials procurement, and to improve supply chain performance, to meet the University’s needs in providing cost effective and timely services.
10%
Job Purpose: To lead the direction of all contracts including services and material procurement for the Estates Operations. The role will ensure that there is a consistent high performing approach across all disciplines for the design, tendering, management and control of contracts and contractors. The role will provide the governance of all contracts, ensuring compliance at all time with internal, external regulations, legislation, and best practice. The position will develop and refine processes and procedures. The role will ensure that the University getting a safe, timely, value for money and effective services for all contracted out services. The role will work closely with the Estates Procurement and Finance sections, to ensure delivery of the contract services, benefits and costs, contributing to the development of tenders and influencing budget planning.
To oversee and co-ordinate 3rd party activities across the campus to provide of a customer orientated service. Liaise with the customer to measure quality of services and identify potential areas of improvement. Work with all contract management staff to identify a communication plan, not only with customers but also with key stakeholders internal and external to estates. 10% To ensure that the 3rd party complies with the University’s ISO14001 environmental management system. That all contracts account for energy, target energy improvement. Undertake periodic quality surveys. 10%
Input into estates 5 year budget plans, monitor contract performance against existing budgets.
5%
Knowledge, Skills and Experience Qualifications
• HND / HNC in a Facilities Management related discipline, or • IWFM Level 4 Qualifications and above in FM, or equivalent. • Certificate in Contract management (CIPFA) (desirable). • NEBOSH National General Certificate (desirable).
Principal Accountabilities To provide consistent management of 3rd parties employed in the delivery of operational services across Estates. To ensure we are applying a consistent contract format. That the contracts are in-line with best practices in the estates management sector (public or private). To ensure that we maintain correct balance of consistency and specific clauses to ensure effective delivery. To act as the contract expert to provide expert advice to all the staff requiring detailed contact knowledge. To aid in all aspects of contract management from inception but specifically in dealing with contract variations, disputes, and claims. Ensure all areas where there is poor contractor performance are addressed. Implementing safe, robust and consistent methods of management of all people working for the University. Ensure compliance with health and safety regulations, auditing and reviewing of Contractor’s competence, risk assessments and method statements. To establish a continuous improvement plan, identifying areas of improvement - project manage improvement projects, identify, and measure key success factors. Provide contract performance reports as well as monitor improvement progress.
Professional Qualifications Previous Experience
MBIFM, MCIBSE or equivalent.
12.5%
1. Proven work experience of having worked within the building services sector in Outsourced services management, including commercial, industrial and domestic equipment. 2. Experience of managing contracts through contractual frameworks such as NEC or JCT, using standard templates and terms and conditions as well as agreeing local variations. 3. Has setup and utilised frameworks, for services and supply. 4. Has a proven track record in operating contracts with in the private and public sectors and can demonstrate experience in working in complex procurement and finance rules. 5. Experience in managing multiple contracts in multiple locations. 6. The ability to assess problems and then ensure that resources and expertise are in place to resolve problems. 7. Experience of managing reactive and planned preventative maintenance through the use of software systems. 8. Proven ability to analyse and resolve operational problems and emergencies. 9. A good understanding/knowledge of Health and Safety and operational practices, for example confined spaces, working at height, asbestos awareness, working with electricity and pressurised gases and liquids. 10. Operating at a senior level and ability to report succinct factual reports for analysis.
12.5%
15%
15%
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