What we’re about
Housing Choices is a national, not-for-profit housing provider that creates safe, quality, a ordable housing for people who are struggling to find a home in Australia’s challenging private rental market. Established in 2008, Housing Choices is celebrating its tenth year of operations, governed by a Board of Directors with a broad range of business skills appropriate to a rapidly growing, national, social housing enterprise and a strong commitment to long-term, positive social outcomes. We employ more than 140 sta in Victoria, Tasmania and South Australia, who are overseen by an experienced management team with skills in tenancy management, project management, financial management, human resources and marketing and communications. We are members of the leading peak and industry bodies in our sector, including The Community Housing Industry Association, The Community Housing Federation of Victoria, PowerHousing Australia and the Australasian Housing Institute. Housing Choices is registered with and regulated by the Victorian Housing Registrar. In Tasmania and South Australia, Housing Choices operates under a Tier 1 Status as regulated by the National Regulatory System for Community Housing. Not only do we want our residents to believe and trust in our commitment to them, we also recognise that as a recipient of significant amounts of public and other money in the form of rent, grants, government funding, bank loans and service fees, our internal management systems, financial controls and compliance responsibilities must be delivered to the highest possible standards. With assets in excess of $640 million, cashflow approaching $150 million p.a. and over 5,500 tenancies, we are much than a ‘cottage industry’ and we support and welcome e ective regulation and oversight of our services.
We strongly believe in the importance and value of working in partnership with our residents, support partners, community organisations and sta to create resilient, inclusive neighbourhoods across Australia. Our core business is to provide people with safe and a ordable housing. But a house is more than bricks and mortar and a neighbourhood is more than buildings and roads. The key is the people who live in our houses, the families who populate our neighbourhoods and the relationships they establish with us and each other. That is why we value how we interact with our residents and the feedback we receive from them. Our National Housing Service Standards allow us to benchmark our services against our own key performance targets. This demonstrates our committment to our residents and partners, what they can expect from us and are aligned to the National Regulatory System for Community Housing. From the welcoming smile they receive at our o ce receptions, to the phone call inquiry that is answered by a human or returned promptly, to timely response to a request for information or property maintenance, we are committed to treating our residents with the utmost respect and consideration. Each year, our Resident and Partner Satisfaction Surveys provide critical information about what we are doing well, where we can improve, and help us monitor the working relationships that are vital to supporting our residents into stable, long-term accommodation. Our aim is to develop innovative housing solutions based on real evidence and ensure our experience is documented and evaluated so we can advocate for our residents and adapt our business to what is a constantly changing sector environment.
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