HOSPITALITY—REVIEW
THE OFFICIAL JOURNAL OF THE TASMANIAN HOSPITALITY ASSOCIATION: APRIL 2021
C O N T E N T S
THA PRESIDENT UPDATE PAGE 4
LIBERAL ELECTION POLICY PAGE 23
THA CEO UPDATE PAGE 6
MINISTER FOR RACING & SPORT PAGE 24
INDUSTRIAL RELATIONS UPDATE PAGE 8
HOSTPLUS PAGE 28
MEMBERSHIP & CORPORATE UPDATE PAGE 10
TOURISM TASMANIA PAGE 30
CLUBS TASMANIA UPDATE PAGE 12 & 13
BUSINESS EVENTS TASMANIA PAGE 32
MENTAL HEALTH PROGRAM PAGE 14 & 15
HOSPITALITYDOCTOR.COM PAGE 34
GCE VENUE FEATURE PAGE 16
LIQUOR AND GAMING PAGE 36
INDUSTRY FEATURE PAGE 18 & 19
VARIETY TASMANIA PAGES 38
LABOR ELECTION POLICY PAGE 22
CORPORATE PARTNERS PAGES 40-43
HOSPITALITY—REVIEW PUBLISHED BY THE THA 25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 03 6220 7300 enquiries@tha.asn.au www.tha.asn.au
THA HOSPITALITY—REVIEW: APRIL 2021
PRESIDENT UPDATE
Paul Jubb - THA President
The core role of the Tasmanian Hospitality Association (THA) is to support hospitality operators and venues, to advocate for the best interests of the hospitality industry and secure investment and support for the State’s restaurants, cafes, pubs, nightclubs, hotels and accommodation providers. The team have done that tirelessly, especially over the last 12 months in which the industry has been disproportionately and detrimentally impacted by the COVID-19 pandemic. It’s safe to say the hospitality industry will need ongoing assistance well into the future, not only from the THA but in the form of stimulus and support from Governments, both State and Federal. So, as president of the THA board, it was quite bemusing to hear the uproar around thememorandum of understanding with the Tasmanian Labor Party. The MOU simply puts pen to paper on a number of commitments that Labor have made to support the industry and affirms their intent to follow through on them should they win the election on May 1. In fact there’s 21 ‘points’ in the fairly brief, not-so-secret MOU, and yes gaming is among them, given it forms part of the hospitality industry. But that’s just where media, opposition parties and at times the public get so caught up, gaming is one part of a very broad, diverse and essential industry in Tasmania’s economy and community. Labor has reaffirmed, through this MOU, its commitment to support the owner-operator poker machine model, getting rid of the policy they took to the 2018 election once and for all. But Labor has also committed to ensure the prosperity of other, arguably more important, areas of the hospitality sector such as workforce development, mental health support and reducing casualisation. Labor has committed to “work together to improve access to mental health support for operators and workers” and “ensure the industry provides secure, meaningful and safe employment for all workers and “the Labor Party will have a portfolio for hospitality”,
among many other positive, ongoing pledges to the sector. They’re similar commitments to those made by the current Tasmanian Liberal party through their 2018 election policy for the industry – that is, normal correspondence and collaboration between the peak body representing a major industry which employs 22,000 Tasmanians and the State’s policy makers. The THA have strong working relationships with the hospitality minister and her office, and we will continue towork closelywith the relevant department, regardless of the outcome of the State Election next month. The MOU isn’t a ‘dirty deal’ or ‘secret agreement’, it’s a commitment to valuing the hospitality sector. It’s an ‘Understanding’ the THA is pleased to have reached and the board approved. We have MOU’s with other organisations to help our members too. What’s no secret is that the THA and Labor weren’t the best of friends during the last state election campaign but we are friends now and the THA shares a strong relationship with both major parties, but the vitality of the hospitality sector after such a difficult year is the priority in forming this MOU. The survival of hospitality venues, the well-being of operators, and the quality and prosperity of the industry has and should always have bipartisan support and the THA and its board are proud to foster that. Our members are our number 1 priority! On a sad note to finish, I’d like to pay our sincere condolences to the family of AHA Life Member Colin (Col) Waller. Col was the proprietor of the Shoalhaven Heads Hotel, a Life Member of the AHA, and former Secretary/ Treasurer of AHA NSW and National. Col was a great friend to many people and his wise counsel was always sought by many in the industry. Col leaves behind his partner Robbie and son Andy. He was a great friend of the THA and will be sadly missed. Rest in peace Col!
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Supporting Our Local Communities
Every month TASkeno are offering four partnership support packages to local organisations engaged in community activities.
Visit taskeno.com.au for more information
THA CEO UPDATE
Steve Old - THA CEO
The hospitality world remains uncertain and a state election only adds to the instability, as we continue to navigate an operating environment that changes almost daily. One positive for our industry are the flights taking off to and, importantly, from New Zealand which are a huge step in generating increased tourism and investment in hospitality. The THA team is proud to have reached a Memorandum of Understanding with Hospitality New Zealand (HNZ) and the formation of the travel bubble will help bring this to fruition. We have been sharing ideas over the past few months and we now hope to meet with our counterparts ‘across the ditch’ to better collaborate in the coming months. We also hope that HNZ CEO Julie White and some of her teamwill be able to attend the THA Awards for Excellence in June and/or the national awards in Hobart in September. The issues that have arisen with the rollout of the COVID-19 AstraZeneca vaccine are concerning but we can only deal with the best information that is at hand at the time. We will continue to keep the industry up to date with any further announcements or updates from authorities. We hope that the delays in the rollout and the changes to recommendations for people under 50 can be resolved and the rollout can proceed so that our operators can look forward to even more tourism and confidence for the future. With this in mind, the THA continues to lobby for the further easing of density restrictions in the State’s restaurants, cafes, hotels, bars, pubs and taverns as we know this is among the biggest concerns for operators. It is pleasing to see the Tasmanian Government announce the lifting of restrictions for certain indoor and outdoor venues to allow 100 percent capacity after adopting advice from the Australian Health Protection Principal Committee to National Cabinet.
However, it is disappointing that all divisions of the hospitality sector have not been included, despite operators complying with contact tracing, social distancing and increased hygiene requirements for many months. We will continue to lobby both major parties for strong commitments to the Tasmanian hospitality sector and encourage the easing of restrictions to allow operators to trade more viably and accelerate the recovery from the detrimental impacts of the COVID-19 pandemic. We feel that opening the doors and allowing 100% capacity is the next logical step in the road map to recovery and we will be urging the Government to allow this to happen sooner rather than later. With the quieter winter months quickly approaching, the THA understand the importance of venues being able to welcome as many patrons as possible. We know the industry is committed to keeping the community safe and adhering to the Government requirements and guidelines, and we will support venues to do that. As always, the THA is here to fight for you and your business. We are proud to have the support of both major parties in the lead up to the 2021 State Election. Both the Tasmanian Labor Party and Tasmanian Liberal Party have made strong commitments to support the hospitality industry. The THA supports a majority government and we look forward to working with the elected government into the future. Details of both major parties’ hospitality election policies can be found on pages 22-23. Remember to keep an eye on our website and Facebook page as well as our regular newsletter and CEO video to keep up with the latest announcements and information that will help you and your business.
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2021 Awards For Excellence proudly supported by the Great Customer Experience program NEW DATE
Monday June 28, 2021 Wrest Point
We are all very much looking forward to reuniting with friends and colleagues, and celebrating the resilience and excellence of our world-class hospitality venues. Tickets go on sale soon, keep an eye out for your emailed link to purchase tickets.
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INDUSTRIAL RELATIONS UPDATE
Allison Park - Industrial Relations Manager
Spotlight on Sexual & Workplace Harassment We are certainly seeing a significant increase in the number of allegations in this area. In recent weeks we have seen this topic making headlines in some very prominent arenas, for all the wrong reasons. In the ‘Respect At Work Report 2020’ recently published by the Australian Human Rights Commission, we saw 55 improvement actions aimed at employers come out of this report alone. The nature of the types of behaviour that constitute harassment are very disturbing and worrying for us all. The Hospitality industry is certainly not immune from allegations of sexual harassment. We strongly encourage all of our members to step up their efforts in working to drastically reduce the occurrences of harassment in our industry. Some simple but very effective things that can be done in every workplace are: •Ensure you have clear robust policies in place for providing an anti-discrimination and harassment free workplace •Ensure all employees are aware of and understand the policies, importantly they should know exactly what to do when it comes to reporting issues •Ensure this topic is talked about and reinforced regularly at staffmeetings and other communications with staff such as memos or newsletters •Respond thoroughly and quickly if an allegation or an informal concern is raised •Formal training by a knowledgeable and skilled facilitator in this topic at least annually is critical •Ensure that when new staff are inducted, they are made aware of their duty of care obligations and responsibilities in ensuring a safe and healthy workplace and maintaining a harassment free workplace
Please feel free to contact SASS at any time, day or night on the 24 hour crisis support line 24 - hour support: 1800 697 877 Please keep the conversation going in your workplace, help to raise awareness and show your commitment in your actions outwardly. Prevention is going to go a very long way to the cure.
You can contact Allison on 0407 869 924 or 62207305 allison@tha.asn.au
The THA team was proud to support ‘Wear Teal Tuesday during April - Sexual Assault Awareness Month (SAAM). The THA promotes and supports healthy, respectful personal and professional relationships in the hospitality industry. THA staff worea touch of teal onApril 13 andare selling raffle tickets to raise funds for Sexual Assault Support Service Tasmania. This year, the SAAM theme is ‘We can build safe spaces online’ with a vision to achieve a community free of sexual trauma. Visit www.sass.org.au for more information and to donate to Sexual Assault Support Services.
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THA HOSPITALITY—REVIEW: APRIL 2021 | 9 * The discount cannot be combined with other discounts available under other arrangements between St. ukesHealth and other alliance partners. St.LukesHealth ABN 81 009 479 618
MEMBERSHIP AND CORPORATE UPDATE
Nick Roney - Membership & Corporate Manager
Your membership extends further than just the HR advice, industry lobbying or support through government services that the Tasmanian Hospitality Association team provide, it can also provide savings to your business and staff. Our corporate partners are great supporters of the hospitality industry and offer a wide range of benefits to members. This support can be via dedicated service teams, exclusive prices and products, or specialised advice and knowledge to name just a few. We continue to look for corporate partners who can support you in your business and provide support to the varying needs of hospitality businesses. There are many members who have been able to save more than their membership fee each year, and in these challenging times it will be come more of a focus of the membership team to make sure all members are aware of the benefits they can access. Oneof themaincosts tobusiness is thecost of electricity, and through our corporate partner Energy ROI we have been able to negotiate a rate for THA Members to help reduce these costs. In addition to being able to access the negotiated rate members have access to experts who can provide guidance and practical suggestions on ways to reduce your electricity usage. These saving can quickly build up, and more often than not become thousands of dollars of savings each year for your business. Accessing these rates is as easy as contacting the membership team on 03 6220 7300 and we will arrange for someone at Energy ROI to contact you and provide an estimate of what they can save your business.
The savings aren’t always just for the business, with some of our partners extending offers to you and your staff. Recently we partnered with StLukes Health who have offered an 8% discount for THA members and employees on corporate productsø with payment by direct debit. This partnership will not only help save you money, but provides your businesswith away to reward staff based on your membership. We are excited the team at StLukes have come on board and look forward to connecting our members with them to help reduce costs. We will continue to partner with business who can provide our members with savings, support or services. If you have costs in your business that you would like support with please contact us as it will help us ensure we have corporate partners who suit the different types of businesses our members operate. We already have a couple of exciting partnerships coming on line in the next 2 months, an exclusive on premise wine for members (at a fantastic members only price), a fuel offer for you and your staff to save, as well as many other cost saving partnerships. If youhaven’t accessedour corporatepartners orwould like to know more about ways they can help reduce your cost or make business easier please contact me on 0439 119 343 or nick@tha.asn.au and I can work with you on how these partners can best support your business. ø The discount cannot be combined with other discounts available under other arrangements between St.LukesHealth and other alliance partners.
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TASTE REDEMPTION
CLUBS TASMANIA UPDATE
AndrewMoore - Clubs Tasmania Project Manager
Clubs Tasmania, part of the Tasmanian Hospitality Association is committed to helping our community clubs remain viable and sustainable. Sporting clubs and organisations have always played a vital role in Australia. Australians love sport and sport plays a major role in the Australian community. Community clubs play a significant role in promoting participation and encourage people to lead balanced and healthy lives. In our rural and urban regions, clubs are where people come to connect, socialise, share food and enjoy refreshments. Clubs are a place where people feel safe and have a sense of belonging. Thismonthwe feature some of the events we have delivered, participated in and some of the partnership we have helped develop that showcase how we are strengthening the community club industry. Partnerships Tassal Group is proud to be partnering with the Tasmanian Hospitality Association to visit regional communities across Tasmania, where many of their operations are based. The partnership is a perfect synergy to bring together our partners at the Hobart Hurricanes and the Tasmanian Hospitality Association, to be part of an authentic program, we believe will lead to build confidence in our regional communities. Tassal is committed to supporting the heartlands of our operations, while promoting healthy communities and increased connectedness. Ben Hansen from Tassal says ‘It is critical for our youngpeople to see sporting rolemodels, who participate on the national stage, in their community and Tassal are thrilled to play a role in delivering an opportunity like this’
Through our partnership with the Hobart Hurricanes, Tassal delivered a range of opportunities, based around cricket at regional schools and community clubs (facilitated by Clubs Tasmania). Held in Cygnet and Nubeena, the partnership is about supporting regional communities that are so important to Tassal. Project Manager for Clubs Tasmania, Andrew Moore was thrilled to play in role in strengthening the community club industry in the Tasman region and from the event, has been invited by each of the cricket clubs and local government, to deliver a community club forum later in the year. The forum will focus on collaboration and how local clubs can work together to increase participation. Mind Games On Friday 26 February the THA entered two teams (THA Partners and Hospo Pros) in the 2021 MIND GAMES. Such a fun day, raising awareness of mental health in theworkplace and a great opportunity to spend a day with State Sporting Associations (Tennis, Golf, Netball and Racing) discussing issues and priorities, having some fun, problem solving and brainstorming how Clubs Tasmania can help and how we can all collaborate together. •55 teams participated with THA partners finishing 4th and the Hospo Pros 6th, fantastic effort!•Over $80 000 raised for the Menzie’s Research Centre (awesome)
Reach out to Project Manager AndrewMoore on 1300 125 9827 or E: andrew@tha.asn.au
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CLUBS TASMANIA UPDATE
Team Teal Charity Golf Day
Little Athletics Clubs Tas and Little Athletics announced a partnership to support 19 Little Athletics centres across the state at the 2021 State Championships held at the Domain on the March long weekend. CEO, Brett Johnstone said ‘it made sense to partner with Clubs Tasmania and access advice and support on issues that matter to not only our 19 centres, but also Little Athletics as a State Sporting Association’
This year 1,532 Australian women will be diagnosed with ovarian cancer, one of themost fatal women’s cancers. The survival rate for women with ovarian cancer is just 46% five years following their
diagnosis. WomenCan raises valuable funds for the Australia New Zealand Gynaecological Oncology Group’s (ANZGOG) vital ovarian cancer research. The research focuses on the need to improve outcomes for women’s survival and quality of life through clinical trials. For women with ovarian cancer, being able to participate in a clinical trial provides themwith hope now and for the future. For a 6 week period across February and March each year, WomenCan, in collaboration with the harness racing industry, runs the Team Teal campaign. This raises funds for ANZGOG’s pioneering research and raises awareness of the signs and symptoms of ovarian cancer. Clubs Tasmania, as part of the Tasmanian Hospitality Association, supported the Downton Property, Charity Golf Day on Friday 13 March, held at Claremont Golf Club with three teams, two from State Sporting Associations and one led by CEO, Steve Old. A stunning day, some good and bad golf, some laughter and of course, some awesome hospitality courtesy of PFD Foods and CUB, alongside the Tasmanian Trotting Club, our efforts contributed to a little over $8 000 being raised.
Netball Tasmania In order for community clubs to provide the services that are important to their members and their communities, clubs need tobe supported. Netball TasmaniaandClubs Tasmania are excited to announce a partnership that will see netball clubs, associations supported at club level with advice, support and access to resources so club volunteers, can continue to deliver a fun, social and active netball program in each region. Netball Tas CEO Aaron Pidgeon announced the partnership recently at the Collingwood Magpies v NSW Swifts games, when the state’s best juniors were presented with their Tassie Stingers uniforms.
Funds raised during the 2021 campaign will support Survivors Teaching Students, a program bringing ovarian cancer survivors into the classroom of medical students to share their experiences. The funds will further support research nurses delivering treatments in newly established research sites across Australia and New Zealand hospitals, particularly in regional areas that may not have had clinical trials previously. •Access and referral to corporate partners •Employee and Industrial Relations support in areas such as player and coach contracts, wage rates, role descriptions and employee management •Access to corporate partners who can save clubs money on insurance, accommodation, utility bills, fuel, private health insurance… to name a few Support with food and beverage suppliers to provide the right product at the right price
Reduce the workload on volunteers via technology, •Support through the grant writing, activation and acquittal process •Remaining connected via fortnightly newsletter, regular zooms, webinars and access to our network of Mental Health resources •Access to timely advice and support for listed clubs, via our toll free 1300 125 827 number
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MENTAL HEALTH PROGRAM
Peter Sheldon - Collins - ProgramManager
The Tasmanian Hospitality Association (THA) and Lifeline Tasmania have formed a partnership to deliver mental health support and services to Tasmania’s hospitality industry. 2020 was a devastating year for our business owners, operators and staff and we still have a long way to go before the future is more certain for everyone. The two organisations have been working together for some time, however the formal partnership allows for improved collaboration, particularly in this crucial time where the mental health of industry workers is so important after a difficult 12 months, and amid ongoing uncertainty. The THA and Lifeline Tasmania have both received additional funding from the Tasmanian government to maximise the support benefits for the 2500 hospitality businesses and 22,000 employees across the state. THA CEO Steve Old said “the hospitality industry can be really demanding at the best of times but the past year has been quite traumatic for many operators and workers, and the ongoing uncertainty only exacerbates the hardship they’ve already endured. We’re proud to form this partnership with Lifeline to find ways to best support operators and workers”. 1. THA’s Online Mental Health Resources During the second half of 2020 the THA developed an online web resource to assist hospitality business owners, operators and their staff navigate through what can be an overwhelming amount of information and support services available. This THA resource focussed on three key needs: •Understanding mental health; •How can I help my staff (and myself) if they are experiencing difficulties; and •How to develop a mentally healthy workplace.
This resource was well received when launched and continues updated regularly to provide the mot up to date, relevant information for anyone to access where and when they need it. You can access these resources on the THA website at https://tha.asn.au/mental-health-wellbeing 2.Lifeline Tasmania’s Free Minding Your Business Courses Lifeline Tasmania offers a range of training courses to assist venue owners, operators and their staff in managing mental health and to develop a mentally health workplace. The Minding your Business (MYB) program includes: •A free 60-minute introductory course on Mental Health in the workplace; •A free, two-day Mental Health First Aid training course; •A free, half-day Accidental Counsellor course; A free, one-day Crisis Communication Skills Course 3.The THA’s Mentoring Program The THA is also trialling a mentoring service so that hospitality businesses owners, operators and their staff can engage with experienced hospitality industry businesses owners, to learn how they have managed mental health issues in their workplaces and provide guidance and support where this is needed. Initially the trial mentoring service will be managed The THA has also developed a series of “Lived Experience” videos, to hear from people across the industry talking about their experiences, how they managedmental health issues in their workplaces, and to hear from Lifeline Tasmania about the steps that other businesses can take if they are facing the same difficulties. A key objective is to provide confidence to through referrals to the service by the THA. 4.The THA Lived Experience Video Series
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MENTAL HEALTH PROGRAM
all venues owners, operators and their staff and to know they can manage these important issues well. This series of videos is currently in production and will If you are interested in any of Lifeline Tasmania’s free Minding Your Business programs, call 1800 98 44 34; visit www.lifelinetasmania.org.au/minding- your-business or email myb@lifelinetasmania. org.au.
If you are interested in the THA’s free mental health mentoring pilot program, call us on 6220 7300 or email peters@tha.asn.au
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GCE VENUE FEATURE
Dave Noonan - GCE Contrator
Frank Bar & Restaurant is owned by respected Tasmanian restaurateur Scott McMurray. Frank is set on the Hobart Waterfront and caters not only to locals but also (usually) large numbers of domestic and international visitors, seeing the benefits of the huge rise in visitor numbers in the decade prior to the COVID-19 pandemic. Like many hospitality
program as a great resource to bring his team together after a difficult time, to refocus on hospitality and customer service and to work with the Frank staff on the realignment to their brand. The GCE program ensured an energised team and prepare them for the influx of visitors as borders opened. The Frank staff engaged in the GCE Venue Awareness session. Frank manager Laurel Benson said “gathering the staff together to talk about Frank gave them a great insight into what really makes a business (hospitality and Frank in particular) tick and it made them more acutely aware of how they impact the business as a whole, either positively or negatively”. Scott and Laurel are also keen to utilise Typsy, a digital platform for hospitality, which is fully supported by GCE contractors in venues. Senior staff have been trained as Typsy managers and are commencing a learning calendar using this resource. Laurel says “Typsy will be a great way to get basic and more in-depth information across to the team and will make our induction and training somuch easier and more efficient for new staff.” Scott has really appreciated the role the THA GCE program has played in reinvigorating their restaurant as a whole and their staff group. “The support the THA and GCE program has provided before during and after COVID hit us has been amazing. The Venue Awareness session has really refocused us and the staff really enjoyed it.” If you would like to find out more about the Great Customer Experience program, or Typsy – please contact penny@tha. asn.au
venue owners, Scott initially feared for the future viability of Frank as the impacts of the COVID-19 pandemic devastated businesses throughout Tasmania. Lockdownandaperceived reliance on visitors for sustainability left Scott and many other owners operators questioning their futures. Buoyed by the remarkable support of Hobart locals for hospitality venues, Scott and partner Georgie threw themselves into a renovation of Frank, bringing exciting new ideas for the venue to life and changing the focus of their menu to encompass a greater celebration of Tasmanian produce. Tasmanians have continue to flock to Frank following it’s reopening and reinvigoration. Scott had already been working with the THA Great Customer Experience program but this had been interrupted by COVID. Scott saw the GCE
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EXCLUSIVE MARKETS AND OFFERS IN YOUR VENUE INTRODUCE CUSTOMERS TO VENUE MODE ON THE TAB APP
Venue Mode available on the TAB app in operating TAB Venues, Agencies and selected Racecourses only. Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858 www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au. Don’t chase your losses. Walk away. Gamble Responsibly.
INDUSTRY FEATURE
Industry Feature - Kate Hambleton
From Masterchef to My Kitchen Rules, Nigella Lawson to Gordon Ramsay, Kate Hambleton watched television cooking shows through her teen years, but never really gave any a second thought after the credits rolled. At the same time, Kate was being asked the inevitable question of what she was going to study or do after school but she didn’t have a definitive answer. “When I was inhigh school and I was 15 years old, I didn’t really know what I wanted to do career-wise. I was doingahospitality subject in school andmy teacherwas actually a chef so he put me in a kitchen and got me a work placement, and I really enjoyed it.” Kate thrived in the fast-paced environment of busy restaurants honing her craft and soaking up information and inspiration from industry professionals and took every opportunity she could. “I just thought everyone in the work needs to eat so why don’t I become a chef and I can travel around the world”. And she did. Kate travelled and worked across Europe and the Unite Kingdom for over three years, embracing every opportunity along the way. Returning to Devonport in 2019 with a wealth of experience, opportunity came knocking, or more so
scrolling. “Two years ago, I had saw a Facebook ad for a job as a prep chef for a TV show for a two week gig. I just thought that sounds fun! That could be interesting, why not.” Kate secured a role with Ex-MasterChef contestant Ben Milbourne at his company, Cultivate Productions in Devonport. “I had no idea at that point how cooking TV shows worked or anything so I started working as a prep chef for a cooking show produced locally and I just loved it. Preparing food and doing all the behind the scenes stuff for a TV show is somuch fun and seeing how it all works. Everyone watches TV shows and it looks all magic and beautiful but lots of stuff happens tomake that happenwith the organisation and logistics of it”. Kate was the secret mastermind and master preparer behind the MasterChef in Milbourne’s show ‘Food Lab’ which aired on Channel 10 and the SBS Food Network. “It really suited my skillset with everything I had learnt from the industry, from being a head chef and managing people, and coordinating different people and their skillsets, to sourcing ingredients and being
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INDUSTRY FEATURE
creative – it was just something that I never thought would happen in my career” Kate said. 65 episodes later, Kate is loving the creative outlet that lets her combine her love of Tasmania, its produce and now production. “I got to bring everything that I knew to the table and my two week job as a prep chef turned into two and a half years and I’m still doing it, which I absolutely love!” The 26 year old is also exercising her passion for workforce development and industry excellence. Kate combines her work in television with being a Tasmanian Hospitality Association Great Customer Experience contractor, visiting venues around the state to assess elements of their business operations
and ensuring every venue is giving customers a great experience every time. And if that didn’t keep her busy enough Kate’s also helping to inspire the next generation of hospitality professionals who might be sitting in a classroom with little direction, just as she was at 15. “You never really know where it could take you or what opportunities could come up” she says. Kate travels around the state as part of THA’s workforce development programs, speaking to school students and community groups about the endless possibilities and opportunities in the hospitality sector. Her advice to young people struggling to find a career path to pursue is “start building your skills and get experience, and always ask questions, it’s the best way to learn”.
International Women’s Day event on Tasmania’s West Coast “As part of International Women’s Day, Nicky Bolt from the Study Hub in Zeehan organised a 2-day event for all high school girls on the West Coast to hear and work with with women in all different industries. I was fortunately to speak with 75 girls in years 7 to 12 about the opportunities in the hospitality industry that are in their backyard - Tasmania, and across Australia and the world (when it opens back up!) I also loved working with the girls around ways they can get experience and start building skills now, even while they’re at school. The opportunities really are endless in hospitality and they can love what they do every day. By sharing some of my stories and experience in the industry, I hope to inspire the girls and show it doesn’t matter where you come from, your gender or background. It can be difficult for students to aspire to be something they can’t see. The hospitality industry in Tasmania needs young, excited and passionate people to take in to the next level and I hope to start that revolution for young females. “
Meet the Board – Philip Fuglsang
of self-belonging in the community, to compliment this we have the best produce available in the world, all the attractions, events, and get to meet an array of amazing people, not only local but from all over the world. How long have you been in the industry and in what type of roles? I have worked in the industry from the age of 12 as a kitchen hand, through the years I have worked in roles in cafes, restaurants, bars, conference centres, to managing restaurants and conferencing to operating hotels and restaurant businesses in both Tasmania and Queensland. What is thevalueof theTHA to thehospitality industry? THA to me is a must for our industry, not only providing support to members but to advocate our industry to the community and government. Without the THA our industry wouldn’t be where it is today.
Philip Fuglsang is the Treasurer of the THA board. He has been involved in hospitality formore than 15 years in both Tasmania andQueensland. He co-owns Salamanca Inn, a 60-room hotel in Hobart which has been in his family since 1988. What do you love about the hospitality industry? This one is easy, the people – our industry is all about people, from customers to suppliers, team members to industry friends. Not only we receive the great feeling
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Tasmanian Hospitality Association Employee Corporate Health Plan
8 %
Gap Free Preventative Dental ^ for the whole family at your choice of dentist.
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ø The discount cannot be combined with other discounts available under other arrangements between St.LukesHealth and other alliance partners. ^ For some preventative dental items on selected products. Annual limits, policy and fund rules and waiting periods apply. An out- of-pocket expense may apply if your provider’s fee is higher than the maximum benefit for each eligible service. See website for details. ‡ No waiting periods apply when switching to equivalent level of cover, providing all waiting periods have been served with the previous insurer. + Extras waiting periods greater than 6 months still apply. All hospital waiting periods still apply. St.LukesHealth ABN 81 009 479 618.
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LABOR ELECTION POLICY
The Tasmanian Labor Party announced on April 17, that if elected a majority Labor Government will provide $8 million to support the hospitality industry including;
• $3 million over four years for strategic planning and workforce development • $3 million over four years to continue the Great Customer Experience program • $1.5 million over four years to continue the work of Clubs Tasmania • $500,000 over four years for Mental Health support Plus • $5 million for Tourism and Hospitality Contingency Support
THA Strategic Plan and Workforce Development program - $3 million Labor recognises the importance of supporting the growth and development of the hospitality industry and we are committed to continuing to fund the Tasmanian hospitality industry’s strategic plan, its programs and initiatives. Great Customer Experience Program - $3 million We will continue to provide funding to support the program’s work, supporting community clubs and RSLs right across the state. Clubs Tasmania - $1.5 million We acknowledge the value that Clubs Tasmania represents in supporting the sustainability of Tasmania’s community and sporting clubs and promoting active and healthy lifestyles. Mental Health - $500,000 We will provide funding to support the continued development and delivery of mental health services to venue owners, operators and their staff as they look to rebuild their businesses and lives in the wake of the Coronavirus pandemic.
Tourism and Hospitality Contingency Support - $5 million There are significant unknowns about what the next 12 months will hold for Tasmanian tourism and hospitality businesses. While businesses have adapted to COVID-19 restrictions, the withdrawal of JobKeeper and the slow roll out of the vaccine will continue to put pressure on the sector. This support will be allocated in the form of grants, fee waivers, bill relief or other assistance as needs arise.
A majority Labor Government will also maintain a dedicated Hospitality Unit within the Department of State Growth and a Minister for Hospitality in Government
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LIBERAL ELECTION POLICY
The Tasmanian Liberal Party announced on April 23 2021 that a re-elected majority Liberal Government will provide $8 million to support the hospitality industry including; • $600,000 over four years to Support Women in Leadership • $600,000 over two years for Mental Health and Wellbeing Support • $1 million to initiate A new Regional Hospitality Revival Fund • $2.25 million over 3 years to develop Hospitality 2030 • $2.4 million over four years to continue the Great Customer Experience program • $1.15 million over four years to continue the work of Clubs Tasmania Supporting Women in Leadership - $600,000 To support and empower women in the hospitality industry we will work with the THA and industry members to develop a program of initiatives, including mentoring, coaching and events, as well as scholarships to support leadership skills development. Mental Health and Wellbeing Support - $600,000 We know there has been an ongoing mental health impact on many operators and staff. This funding will also support the industry to look at preventive health and wellbeing initiatives which support a healthy workforce. This will include mentoring and support across the state and across the sector. Regional Hospitality Revival Fund - $ 1 million The Fund will provide small grants of up to $1,500 to hospitality businesses outside of Hobart and Launceston. These could include initiatives that attract visitors into the regions, hosting an event, hiring a live band, promotions and advertising, or minor works such as updating signage and amenity. Great Customer Experience - $2.4 million The Great Customer Experience program has played a pivotal role in the hospitality sector over the past seven years, providing free support to tourism and hospitality businesses, and supporting a culture of customer experience excellence across all regions of Tasmania. Clubs, Sporting Clubs and RSLs - $1.15 million We know that clubs across the state play an incredibly important role in our communities, not just for promoting health and wellbeing but for the broader contribution they make to the Tasmanian economy. As we recover from the pandemic, we will invest $1.15 million over four years to Clubs Tasmania to ensure clubs receive the advice and support they need to have a secure future. Hospitality 2030 plan development - $2.25 million We will work with the THA to develop Hospitality 2030, a long-term plan for hospitality, which will have a shared vision for the industry. It will guide how we build on our strengths and grow the industry to be world leading – driving growth in our visitor economy and creating jobs.
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MINISTER FOR RACING & SPORT
The Honourable Jane Howlett - MP
•A $10 million Solar Power Sports Club no-interest loan scheme for solar systems installation including solar hot water and/or batteries; •$500,000 over three years to Reclink, to support at-risk and disadvantaged Tasmanians enjoy sporting activities; •$10 million investment in football (soccer) facility upgrades in Devonport, Launceston and Kingborough; and •An $8million Events Support and Attraction Fund to secure existing events and attract new events for Tasmania, including sporting events. Meanwhile , the Government continues to roll out assistance to sporting clubs and associations through new tranches of the COVID-19 Sport and Recreation Grants. Tranche Three, which closed last week, offers up to $3000 for clubs for hygiene and sanitation needs as a continuation of the second Tranche of late 2020. Tranche Four will close on 19 April and provides sport and active recreation clubs with grants of between $3 000 and $25 000 to assist with the purchase of equipment. Applicants are required to contribute at least 20 per cent of the total project cost. This is a competitive Grants Program. Sport is the lifeblood of communities around Tasmania and the Government’s Sport and Recreation Policy will invest more to help Tasmanians participate in sport and physical activity, regardless of where they live, their age or their circumstances.
Tasmanian sporting clubs will be the key beneficiaries of the Liberal Party’s Sport and Recreation policy. The policy is designed to increase participation rates in community sports as well as boost funding for capital projects at sports clubs around the State. Ticket to Play, a program created by the Government to reduce the cost barriers for young Tasmanians to participate in sport, will be boosted by a doubling of the per-person value of the vouchers to $200 for the next three years under the Liberal policy. The Liberal State Government increased the voucher value from $100 to $200 in the current financial year and extended the age of eligibility to include 18 year-olds in acknowledgement of the challenges of the COVID-19 pandemic. This doubling of the voucher value would now be extended for a further three years to 2023-24. Ticket to Play provides financial assistance towards club membership for those aged 5-18 who are listed on a Centrelink Healthcare Card or Pensioner Concession Card or are in Out of Home Care. Eligible young Tasmanians can choose to redeem the voucher against one club membership or split between two – for example a winter and a summer sport. Another feature of the Sport and Recreation Policy is the doubling of the value of the successful Improving the Playing Field grants program to $10 million for the 2021-22 financial year. Improving the Playing Field is a competitive grants program open to sportingclubs toassistwith funding for infrastructure projects, improving the amenity for participants, officials and spectators.In the current financial year 58 projects were funded including change rooms, toilet and shower facilities access, lighting, fencing, scoreboards, drainage and other civil construction works. A re-elected Liberal Government will invest an extra $5 million to the grants pool in 2021-22 to boost the capital investments at community sporting facilities, thereby stimulating job-creation and Tasmanian small businesses. Other elements of the policy include:
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Information for businesses and organisations
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to work through parts of last year, due to the pandemic. The Typsy training is also perfect for new starters and can be implemented into their induction to build knowledge and skills before their first shift. Carlton & United Breweries Victoria and Tasmania Brewery Fresh Manager Belinda Butcher leads a team committed to helping customers serve the highest quality beer in their venues. “We want to see our venues serving the freshest beer in the most ecient and most desirable way that not only exceeds the expectations of consumers but maximises your profits at the same time,” Ms Butcher said. “Using Typsy in conjunction with our face to face training has proven to reduce beer wastage significantly as sta have the skills they need to manage kegs and even learn the perfect pour.” The Brewery Fresh team also conduct on-prem
Carlton & United Breweries and Typsy have partnered to pass on in-depth knowledge from the Brewery Fresh and Beer Knowledge team in a series of tutorials that can be accessed from a desktop or mobile device at any time. Topics range from pouring the perfect beer, draught beer operations, brewing processes and styles. The program is designed to build confidence and capability in on-premise venue sta and oers a refresh for hospitality employees who were unable A free online training program from the country’s largest brewer is helping customers learn essential skills as the hospitality industry re-opens in Australia after 2020’s COVID shutdown. HELPING HAND FOR PUBS AS AUSTRALIA RE-OPENS
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‘Beer System Analysis’ to ensure customers are getting e ciency out of the beer system, to provide a quality draught beer experience every time. The Typsy online training oers a range of ‘badges’, which employees earn by completing a series of short lessons and quizzes. “The program provides in-depth knowledge to sta so they’re ready to answer questions from customers, and most importantly, they learn how to pour the perfect beer, every time, reducing wastage,” Ms Butcher said. “At CUB, we love good beer, so of course the program also teaches people about the history of beer, its dierent styles and basic food and beer matching, which venues can use to create interest in their products. You don’t need to be a customer to learn how to master pouring a beer. The ‘perfect pour’ program is open to anyone who wants to learn. It’s a skill we’re passionate about and we want to pass it on.” In addition, sta can use the training to build their keg-changing skills and learn best practice for cleaning lines and gas system operations to ensure only the highest-quality draught beer is served. Typsy is an Australian online learning platform aimed at up-skilling hospitality workers. It has more than 800 video lessons in its Netflix-style library.
The CUB training on Typsy has been exceptionally helpful in upskilling our sta and in- creasing their engagement and investment in their work. There’s a noticeable dierence in sta having a greater overall under- standing of the products, which means better pours and far less wastage. We’ve had quite a few sta members express how inter- esting the CUB Typsy training was and they are now passing their knowledge on to other sta and customers. I can tell the sta have greater confidence in their pours and the consistency has been well received by the customers too. I’d definitely recommend to use the CUB training on Typsy to any venue, it’s been fantastic for us.
Ben Carpenter, Owner Beach Hotel Burnie
As a THA Member you can access all the learning opportunities available through Typsy FREE, including the entire range of CUB learning opportunities, for more information and to get your team pouring the perfect beer please contact Penny Holmes penny@tha.asn.au or click on this link for more info www.typsy.com/suppliers/cub
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HOSTPLUS
David Elia - CEO
With our origins in the hospitality and tourism industries, Hostplus continues to evolve as the lifetime fund of choice for all Australians, delivering retirement income security to our members. From the products we provide and the services we deliver, to the investments we manage, we are proud of our heritage and reputation as one of Australia’s largest, consistently well-performing funds.* Hostplus is a proud Industry SuperFund Importantly, as an Industry SuperFund we’re run only to benefit our members. Unlike bank-owned and other retail funds, we don’t pay profits to shareholders. And other than the cost of running the Fund, all our profits are owned by and benefit our members, principally delivered through our net investment returns to members’ accounts. Another important and distinctive advantage that helps to keepmoremoney in our members’ pockets is that we work hard to keep our fund administration fees low. Low administration fees The administration fee we charge covers all administrative expenses in managing the Fund. That’s everything – employee wages, the rent for our offices, our marketing and communication costs and utilities. A key reason we’ve been able to maintain this low, simple and transparent fee for over 16 years is our unwavering cost discipline and focus on growth, which in turn achieves scale benefits for all members. In 2004 we elected to freeze our fund administration fee for non-retired members at just $1.50 per week – or $78 per year. And while doing so, we’ve been keen to also ensure that unlike many other competitor funds today, Hostplus does not charge an asset-based administration fee in addition to our simple, low-cost fixed administration fee.^ Putsimply,wedon’tbelieveourmembers’administration fee should increase simply because their balance does. Strong long-term returns With super, long-term performance matters. Despite periods of market volatility over the years, including the
unprecedented events of the 2019–20 financial year, our default Balanced (MySuper) option has delivered top quartile returns over 5,7, 10, 15 and 20 years to 30 June 2020.* Low admin fees + strong long-term returns = more super for you According to SuperRatings, based on a starting income of $50,000 and a starting super balance of $50,000, the average Industry SuperFund member is more than $51,374 better off than the average retail super fund member over the past 15 years. What’s more, if you were invested in Hostplus’ default Balanced (MySuper) option over that time, your super balance would be $56,151 higher than the average retail super fund member.° So, your future is in good hands with Hostplus. Want to learn more? Visit hostplus.com.au/low-fees to find out more about Hostplus’ low administration fees and competitive long-term returns. * SuperRatings Fund Crediting Rate Survey SR50 Balanced (60-76) index as at 30 June 2020. Consider the relevant HostplusProductDisclosureStatementavailableat hostplus. com.au and your objectives, financial situation and needs, which are not accounted for in this information, before deciding ifHostplus isappropriate for you. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. ^ Source: According to Australian Prudential Regulation Authority (APRA) Annual fund-level Superannuation Statistics June 2019, issued 10 December 2019, Hostplus has the lowest administration fee out of the top 20 industry super funds (not for profit) based on total assets under management. Administration fees comparison using SuperRatings SMART fee calculator as at 30 June 2020, based on a super account balance of $50,000.
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