Feb.Mar_2024_flipCHART_WEB

CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers

CONNECTING THE CHART MEMBER COMMUNITY

XOXO FEBRUARY/MARCH 2024

VISIONARY TRAINERS TRANSFORMING HOSPITALITY

A Spotlight on Charlotte’s Engaging Keynotes

Sardék Love Engagement Expert, International Keynote Speaker, Author

Get ready to delve into the fascinating science of participant engagement and unlock the power of Sardék Love’s innovative Engage Framework. You’ll learn this simple yet powerful system that will transform even the most content-heavy technical training into profoundly memorable and entertaining learning experiences. You’ll participate in fun experiential activities that will get you out of your seat! Master how to use practical, evidence-based techniques, such as the Hijack Their Attention Formula, Engagement Begins First by Design then by Delivery Framework, and the Law of Engagement. Marilyn Sherman , CSP, CPAE Front-Row Leadership Expert & Hall of Fame Speaker Grab your seat in the front row to learn about how people default to one of three mindsets when faced with change. If you are a Victim to change, you feel and act like people are out to get you and you take change personally. If you are a Vacationer, you are disengaged and wait for others to make the conversions necessary. If you are a Volunteer, you are totally engaged, ask good questions, and are resourceful in making the change a success. Take away strategies to manage Victims and Vacationers, and help your team become Volunteers to navigate change and ensure success.

Rev Up Your Recruiting with Best Practices

Ever wonder how to improve your recruitment efforts? Let Patrick show you the way! This CHART Member was on fire over the past year to share recruitment tips and tricks. If you would like to rev up your recruitment success this year, learn from Patrick’s expertise in these six practical articles.

Optimizing Your Employee Referral Program in 2024 Winter 2024 Hospitality Training Magazine 12 Questions to Ask When Your Online Recruiting Efforts Stall Fall 2023 Hospitality Training Magazine Best Practices to Maximize Job Fair Results CHART Member Blog - May 9, 2023

Removing Application Roadblocks CHART Member Blog - January 25, 2024

Counting Down the Top 10 Must-have Elements in Hospitality Job Ads CHART Member Blog - July 12, 2023 8 Ways to Ensure Job Applicants Say “Yes” to Your Offer CHART Member Blog - December 28, 2022

Patrick Yearout, FMP, CHT Director of Innovation, Recruiting, and Training Ivar's & Kidd Valley Restaurants

MFHA Roundtables in 2024

Join our Partner, the Multicultural Foodservice & Hospitality Alliance (MFHA), at their upcoming Roundtable discussions to understand the significance of Employee Resource Groups in fostering inclusivity and engagement within your organization. Hosted onsite at some of the leading DEI companies in the industry, you’ll network with industry colleagues, share real-world experiences and best practices, and learn specific actions you can take to engage diverse employees. February 6 -7 Inspire Brands, Atlanta June 26 - 27 Kellanova, Chicago More info: mfha.net/mfha-roundtables-2024/

August 20 -21 General Mills, Minneapolis Nov 12 -13 Brinker International, Dallas

Welcome ELB Learning as a New CHART Gold Partner! ELB helps their clients build better learning experiences, and we are delighted to have them be a part of CHART at this level of support! Visit elblearning.com to get a taste of how they bring together innovative software and tailored professional services to activate people.

Is This You? We want to see your face! Now is a great time to upload or refresh your profile photo in the CHART member website and app. Email Susan Diepen at susan@chart.org if you need help recovering your password or logging in.

PresidenTalks Are You a Futurist?

If not, you probably should be. That’s because many of the traits of a successful futurist mirror those of someone that is successful in hospitality L&D. I recently heard a keynote by Jason Averbook, and he talked about the qualities of a futurist, which included things like inherent curiosity, adaption to change, and innovation. Can you think of someone successful in our space that doesn’t have these qualities? A futurist is an individual who specializes in studying and predicting future trends, developments, and changes across various fields. Futurists use a combination of analytical skills, knowledge of

Damian Hanft

current events, and an understanding of historical patterns to make informed predictions about what the future might hold. The goal is to anticipate and prepare for potential shifts in technology, society, economics, and other areas.

While you may not explicitly identify as a futurist, you probably naturally engage in futurist thinking. Part of being a futurist is identifying patterns. When you think back to training that has been successful, and times that it hasn’t been successful, I’m sure that you’re naturally thinking about commonalities and patterns in each. And, one of the great things about CHART is that you can pick up on larger patterns happening across the industry (think Ask My Peers or networking at a conference). Speculating about potential future scenarios helps us make sense of why things worked (or didn’t work) and helps us understand how to adapt to change. I can think of many of my colleagues and CHART members that have used the power of networking to brainstorm about how to approach a challenge and scenarios to solve it. And, the resources of CHART help us and our teams to continue to innovate and bring value to our organizations. So, are you a futurist? Thinking like a futurist will help you shape your training to be successful. Best Wishes,

Meet Your Charlotte Conference Team These volunteers are working hard to craft OUR Charlotte conference experience. To get to know THEM a bit better, we asked them “What in your career never seemed like a possibility, that actually came to be?”

Volunteer Co-Director Nicole Echelard Manager of Training & Development, Heritage Restaurant Brands “I have worked in the restaurant industry my entire career, and training quickly became a goal of mine to become a part of. It was an absolute dream when I was given an opportunity to join an incredible brand and take on a role in Training and Development. This role has been all I hoped for and even more! Being in a position in which you get to listen, coach, train, and impact those you work with feeds the desire to do more every day! Trying to find ways to improve the experiences for our team members, and in turn our guests, is an absolute joy! I am grateful to be given this opportunity and hope to only continue to build from here.” Service Event Co-Director Christina Heilig Learning & Development Manager, Dewey’s Pizza “When leaving K-12 teaching, I never imagined that an entire world of mostly remote learning and development work experiences, networking, university teaching, and volunteering would be possible (and so fulfilling).”

Registration Co-Director Domenic Bartolini

Field Training Manager, Buffalo Wild Wings “I never thought I would land a career that challenges me every day, rewards me in ways I can’t even count, and keeps me excited and engaged with the brand I support! What an amazing time to be working in our industry.” Registration Co-Director Elisa Cain Senior Sales Manager, Restaurant and Food Service Industry, ServSafe “When I first started selling to foodservice (selling coffee and salad dressings for Sara Lee), someone told me ‘Once you are in foodservice, you will never leave foodservice!’ I didn’t believe them… and that was 30 years ago! I love this industry!” Service Event Co-Director Alfredo Ramirez Learning & Development Manager, Hornblower Group “Having initially worked in higher education, a career shift into corporate hospitality training never seemed to be a possibility for me. Yet, the experience has been nothing short of fulfilling. The transition opened doors to exciting projects, immense personal and professional growth, and introduced me to amazing individuals who have enriched my life.”

Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918

Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Charlotte Post-conference Workshops Come for the learning and stay for...even more learning. All three of these workshops will be held on Tuesday, March 5 from 8:00 AM - 11:00 AM.

Hospitality Training Competency MasterClass: Manager Track Donna Herbel, FMP, SPHR Competency Master Facilitator | Founder and Chief Igniter, Blue Phoenix Learning This workshop is $79 for CHART members and $99 for non-members.

Harmony in Hues: Mastering the Five Behaviors of a Cohesive Team Curt Archambault, FMP Education Strategist, CHART | Consulting Partner, People & Performance Strategies This session is $99 and includes your personalized profile, as well as a treasure trove of insights and tools.

De-escalation: Techniques for Addressing and Resolving Challenging Situations Jennifer Belk White, Ed.D, SPHR, SHRM-SCP, CHT Alie Gaffan, CHT Senior Vice President of People & Culture, Pacifica Hotels This workshop is $49.

Job Support

TALENT FOR HIRE Did you know you can post your availability for full-time, part-time, or contract work on the Talent for Hire Board on chart.org? It’s organized by areas of expertise, location, and availability, so you can be specific about your background and needs. Take advantage of this member benefit!

POST A JOB Target your recruiting for training pros and reach qualified candidates quickly and easily. Simply complete our Post a Job Form at chart.org and start posting jobs for hospitality trainers today!

GLEAM NETWORK’S MENTOR PROGRAM

A 6-month structured 1:1 Mentor Program which pairs experienced industry leaders/executives with individuals who want to advance their career in the restaurant, foodservice, and hospitality industry. EMERGING LEADER MENTOR PROGRAM Field: Muilti-Unit Managers & Above Support Center/HQ: Professionals/Managers EXECUTIVE MENTOR PROGRAM Director Level & Above

SPACE IS LIMITED! REGISTER ONLINE TODAY AT GLEAMNetwork.net

MENTOR PROGRAM ANNOUNCING GLEAM’S NEXT SPRING 2024 COHORT – MID-MARCH KICKOFF

WHAT'S INCLUDED IN GLEAM'S HIGH-VALUE, INDUSTRY-SPECIFIC MENTOR PROGRAM? Access to top industry leaders/executives who volunteer their time as mentors for a 6-month structured mentor program; minimum one hour per month commitment Behavioral Assessment courtesy of DreamSmart Academy with personalized Behavioral SuperPowers Profile provided Use of GLEAM's dedicated, 3rd-party mentoring technology platform – using Wisdom Share® from Mentor Resources, Inc. - for optimal matching, access to specialized leadership development content, mentee/mentor communication/ progress tracking, and industry community-building Early access to periodic, small group Learning Circles led by our industry's most inspirational leaders GLEAM's programs are offered at low cost. There is a small Admin Fee for GLEAM Mentees: $75 for Emerging Leader Mentor program $150 for Executive Mentor program This is to partially offset our nonprofit’s administrative costs including the technology platform. Please contact us at support@gleamnetwork.net with any questions.

OUR MISSION

GLEAM is a non-profit, volunteer network whose mission is to enhance the leadership of and provide mentorship to the underserved community

in the restaurant and foodservice industry.

CHART Charlotte Community Service Event

Help furnish a bedroom and bathroom for 4 women!

Purchase an "Adopt-a- Room” Item by February 16

Amazon Link or Scan QR Code

Turning Point provides services, support, and shelter housing for survivors of domestic violence. Furnishing a single shelter room and bath provides a safe and comfortable place for rest and rejuvenation.

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