Pirtek - never a bridge burnt
It is the indisputably enthusiastic and hardworking attitude that sets Pirtek Thurrock against its competition. Because of its nature to go above and beyond for the customer, the centre is first on the list when crisis hits local companies, with unusual requests coming into the centre manifold. The centre has, quite literally, been raking in the success by the armfuls! A true example of Pirtek Thurrock’s dedicated nature came about when loyal customer Brian Doogue Haulage Ltd called into the centre with a serious problem that needed to be solved quickly and efficiently. One of the company’s trucks had had hit a bridge on the M25, resulting in all the hoses in the arm of the large excavator it had been transporting being damaged. As it was due to board a boat in Tilbury the following day, the company needed trustworthy, dedicated and timely support. When the Thurrock centre received the pursuing “call for help” it threw down the “gauntlet” and immediately got its highly trained staff into action. Typical of a Pirtek engineer, although Mathew Ho was due to be released at 12pm after working on stock take and call outs until 23:30pm the night before, he did not hesitate to head out and assist the situation. Within the hour he was working in conjunction with Haulage’s fitter, effectively and quickly identifying the hoses and fittings that would need to be supplied by Pirtek so that an order could be promptly made. Having stayed behind to “await” the order, Pirtek’s very own network support team member, Tony Spencer, had
the process up and running in no time. This brilliant example of Pirtek team members working together to go above and beyond for the customer resulted in Thurrock’s engineer having removed the damaged hoses and successfully made up new ones just 3 hours later! A job that could not have been achieved in such a “prompt time-frame” had the 20 meters of 420 BAR 1” and 20 meters of 420 bar ½” not been ordered and delivered so quickly and efficiently. By only 20:26pm that evening, the customer’s large machine, which had been in an extremely dire situation just that morning, was up and running. Ready to begin its journey once again because of Pirtek Thurrock’s “Stirling effort”.
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