Customer Support Services
Defence Leaders around the world work with Chess for market-leading, reliable defence systems. We have a comprehensive and expanding post-delivery and through-life product and support services portfolio, designed and customisable to help our customers protect their investments. Our customers value, trust and rely upon us to sustain mission capability and availability through the lifetime of their investment. Our Support Offering About Chess
Protecting your investment
Parts
Products
People
Initial spares provisioning
Training
ILS services
Repair and overhaul
Technical documentation
Field service engineering
Spares and consumables supply
Technical support
Warranty
Obsolescence management
Upgrades and updates
Installation and commissioning support
www.chess-dynamics.com
Partnering for Support At the heart of every long term partnership is a strong and trusted bond between customer and supplier. Here at Chess Dynamics our mission is to provide effective post-delivery services and solutions which meets our customers operational needs.
Relationship management - Our dedicated Services & Support team will work closely with you to ensure you receive the required services necessary to maintain exceptional levels of equipment reliability and performance.
Customised Support - Every customer has a unique set of needs. Here at Chess, our support services are designed to be adaptable and scalable ranging from basic pay-as-you go services to customised Service Level Agreements.
Communication - We provide regular progress updates on all open issues in accordance with agreed reporting frequencies allowing you to plan future activities with confidence.
Contact Us - We look forward to meeting with you to discuss your in-service support requirements and create your tailored service solution.
Project Management Life Cycle
Our customers value, trust and rely upon us to sustain mission capability and availability through the lifetime of their investment.
www.chess-dynamics.com
What our customers say
• “QinetiQ has worked in partnership with Chess Dynamics on a number of projects, fusing the engineering capabilities of Chess Dynamics with QinetiQ technology to bring exciting new offerings to market. QinetiQ has found Chess Dynamics to be both innovative and reliable as a partner and we look forward to working together in the future.” - Business Manager, Qinetiq, Malvern United Kingdom
• “Chess has been our partner for more than 20 years, designing dynamic platforms for our radars and producing them in large numbers. Chess have accepted the technical challenges with great enthusiasm and professionalism and provided a creative working environment whilst meeting our exacting requirements and creating great customer value.” - Hans Larsson, Saab Surveillance, Gothenburg, Sweden
• “Chess has proven themselves a valuable partner with an impressive technology platform.” - Stig Nyvold, CEO at Squarehead
• “On behalf of MBDA I want to thank you and the Chess Dynamics team involved in the recent high priority programme. As expected we incurred challenges along the way, however there was really clear evidence of continuous effort on behalf of the Chess Dynamics team to maintain and recover the schedule when faced with challenges.” - Programme Executive, MBDA
• “We developed a great partnership with Chess Dynamics for over 10 years. We have worked together for many projects but specifically with the successful Counter UAS system. Their dedicated and supportive team never fail to rise to challenges, and it is always a pleasure to work with Chess.” – Enterprise Control Systems Ltd
Protect what matters most with dependable, cost-effective technology and through-life support
Chess Dynamics specialises in providing surveillance, fire control, and embedded systems to defence leaders around the world. Our products are designed to operate in the harshest of conditions, but like all specialised equipment, they will require periodic maintenance to ensure full operational capability and availability over time. Chess offers a wide range of post-delivery and through-life product support services that can be tailored to meet the specific needs of each customer. We are committed to developing and maintaining strong and trusted long-term working relationships with our customers through honest, open, and effective communication.
If you have any product support requirements that you would like to discuss, please get in touch using the information below.
Chess Dynamics Limited Quadrant House North Heath Business Park, North Heath Lane Horsham, West Sussex, RH12 5QE United Kingdom
www.chess-dynamics.com Tel: +44 (0)1403 249 888 Fax: +44 (0)1403 249 555
sales@chess-dynamics.com
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