Goal 2 - Capacity Building
Goal Description: Build and utilize existing capacity and establish new strategic partnerships in alignment with the 2024 approved budget. Focus Areas: - Workforce Optimization: ETSD will focus on talent management and building its workforce capacity through strategic hiring, development programs, and framework agreements to meet 2024 goals. - Resource Management: ETSD will align its resource allocation and partnership opportunities with the approved 2024 budget while ensuring business continuity. Q1 2024 Highlights & Progress: - NEOM Best Practice Exchange, 3rd edition has been launched - ETSD and the Sindalah Island Project Team anticipated the need for a collaborative task force to assure exemplary luxury standards were delivered. This led to the creation of the Sindalah Island Aesthetic/Architectural Inspection Task Force which consists of specialized team of professionals. - The Aesthetic Task Force’s influence is becoming increasingly apparent within the organization. Consequently, the Sindalah & Municipal Affairs Licensing Team (part of the Shared Services division under the NEOM Authority at Island Proponent) has reached out to QED. They are planning to establish a team similar to ours, specifically to oversee Municipality-related inspection activities in Sindalah. This team will be led by Sunny Kaler. - The expansion of the General Survey Services (GSS) framework via adding seven more international firms, reaching fifteen firms, increasing the financial CAP. Goal 3 – Operational Goal Description: Sustain and improve current ETSD services by continuously assessing and adjusting current business processes, data & information to be able to deliver and meet customers’ expectations, and enhance decision-making. Focus Areas: - Process Enhancements & Continuity: ETSD will focus on delivering the Implementation Plan, improving project efficiency, maintaining business continuity, strengthening core functions, and streamlining procurement processes. - Information & Data Enhancements: ETSD is establishing a data-driven culture by implementing an information strategy, improving communication, securing document management, ensuring data accuracy, and launching a data visualization dashboard.
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