The Engineering & Technical Services Department at NEOM, also known as ETSD, was established in 2019 by the CEO as an independent project governance entity at NEOM, responsible for ensuring NEOM’s developments are synchronized, fit for purpose , and delivered in line with the best practices and latest technology, safeguarding the company’s resources and image in the process. Following the PTS Merger, ETSD restructured its organization into seven divisions, segregating between core operational and governance, project support, administrative, and strategic functions. This is to enhance operations and drive continuous development and growth. Furthermore, ETSD continued building capacity to prepare for the upcoming challenge by reaching a total of 950+ direct and indirect manpower, which includes more than 550 inspectors that are deployed across the various projects. ETSD services have been enabled through strong ties and relationships with more than 30 world-class partners. In Q1 2024, ETSD continued to attend to its Project Governance mandate in a timely manner. In Stage Gate Management, ETSD reviewed 1 Strategy Document (Stage 1), 6 Masterplans (Stages 2A-2B), 18 Pre-Concept Designs (Stage 2C), 36 Initial Asset Briefs (Stage 2D), and 32 Design Packages (Stages 3A-3D). ETSD also processed 28 Cost Estimate Reviews, most of which were related to Class 5 (Stage 2). Lastly, ETSD processed 27 Deviation Requests, 15% of which were declined due to insufficient justification or mitigation measures. In Quality Management, a total of 158,289 inspections were processed in Q1 2024, with an average approval rate of 78%. Furthermore, 102 Non-Conformities (NCRs) and 29 Site Observations (SORs) were raised in Q1 2024, with most NCRs and SORs being related to Non-compliance with Schedule Q, use of Unapproved Documents, and Inadequate QA/QC. The average Project Quality Index for Q1 2024 was 91%, considerably higher than the target for compliance of 85%. With the addition of PTS, significant Project Support activities are currently being provided under ETSD, all to enable better compliance with governing requirements through proactive measures and enhancing engagement. Through preliminary design and BIM reviews, thousands of remarks and comments are provided proactively to stakeholders to allow for a more compliant stage gate submission. In addition, 99 Company Bids were produced, and 2 Work Orders were reviewed. Furthermore, 48 geotechnical surveys and studies were completed in Q1 2024, while 199 are in progress. Significant support was extended on the GIS Platform through the review of 250 Maps and 62 LUPs for coordinates and conflict verification. In addition to various digital applications related to workflows, dashboards, and web applications. Lastly, 18 drone surveys were conducted in Q1 2024 to track progress and gather topographic data. In Q1 2024, 57 Technical Documents were updated, and 29 New Technical Documents were published in the NEOM Technical Library. From an administrative and strategic standpoint, ETSD set 8 goals for 2024, reaching every area of the business and encompassing Strategy, Capacity Building, Operational, Engagement, Governance, Technology, Innovation, and Training & Development. Significant progress and highlights were made against each of those goals and have been provided in this report.
ETSD QUARTERLY REPORT | Q1 2024
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