Member Learning Courses APRIL 2026
CONFLICT MANAGEMENT FOR ALL
This course, delivered on Microsoft Teams by a specialist tutor, is designed for members who may work with angry, aggressive or challenging people in the course of their workday. Learn how to communicate effectively and apply practical strategies to de- escalate and resolve conflict. On completion of this course, you will be able to: • Identify how to effectively plan for managing angry and aggressive people. • Recognise the different stages of conflict escalation. • Utilise strategies to diffuse and calm anxious and aggressive people. • Remain calm and composed to ensure the most positive outcome. • Understand how to respond to anger and aggression appropriately and effectively. • Interpret body language and be more aware of the signals that you are projecting. • Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS).
VIRTUAL
16TH APRIL 10AM - 12:30PM
31
Member Learning Programme 2026
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