A-TO-Z GUIDE
FAN MAIL
While we cannot guarantee that all fan mail will be answered, the team, coaches, players and staff like hearing from their fans. Letters to Trash Pandas players should be addressed to them individually and mailed to: Players Name, c/o Rocket City Trash Pandas, 500 Trash Panda Way Madison, AL 35758. If a response is desired, a self-addressed, stamped envelope is recommended. The Trash Pandas players, management, and staff are not responsible if an item or letter is not returned.
FIRST-AID
First aid is available at Toyota Field, and we have Emergency Medical Services on location during all games. The Blue Cross Blue Shield First Aid Room is located behind Section 11 on the concourse.
FIRST GAME CERTIFICATES
Certificates are available free of charge at World Micro Guest Services, behind Section 5.
FIRST PITCHES
One member of a group attending a game in one of our hospitality areas or any group of 50 or more is eligible to throw out a first pitch for that night’s game. For more information on how to book a group outing, please call 256-325-1403 Ext: 2.
FOOD AND BEVERAGE LOCATIONS
Locations for specific food and beverage options can be found using the Digital Game Day Program as well as on TrashPandasBaseball.com.
FOUL BALLS
Foul balls can be very dangerous. For your safety, please keep your attention focused on the field while the game is in progress. Fans are welcome to keep as souvenirs any balls hit or thrown into the stands. However, fans are not permitted under any circumstances to enter the playing area to retrieve a ball. Entering the play- ing area at any time for any reason will result in automatic ejection from the ballpark.
GATES OPEN
Main Gates (Pepsi Gate) typically open 65 minutes prior to game time. The Trustmark Bank VIP Entrance opens one hour and thirty-five minutes prior to game time. The VIP Entrance is for Season Ticket Holders, Suite Holders, guests holding a Stadium Club pass and Toyota employees with the appropriate badge/hologram.
GIFT CERTIFICATES - TRASH CASH
Available in any increments and can be purchased at The Junkyard Team Store (located at Toyota Field), at Guest Services, and online at shoptrashpandas.com.
GIVEAWAY POLICY
The Trash Pandas policy is to distribute one giveaway item per eligible fan entering Toyota Field. An eligible fan is a fan that meets advertised age limits or other requirements. Extra tickets for a game may not be redeemed for giveaway items.
GROUPS
For group outings of 20 or more, call the Rocket City Group Sales Staff at (256)-325-1403 Ext: 2 and ask about the special benefits and discounts available exclusively for groups.
GUEST SERVICES
Located on the main concourse behind Section 5, World Micro Guest Services features team and ballpark information, first-aid assistance, on-field contest sign-ups, ticket information, Trash Cash purchases and more.
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