Operating Environment
We recognise a range of factors within our long-term financial plan. The operating environment will remain uncertain, with the changing labour market, sector growth, higher interest rates and inflation impacting our ability to build new homes, and repair and maintain our existing properties. The rising cost of living has a profound effect on our residents. We will support our residents by designing and maintaining our homes to reduce energy costs, as well as through the services we offer.
In addition, existing resident needs and expectations on the standards of service, and how they wish to access and receive services will continue to evolve over the next five years. We welcome the opportunities that this provides us to change the services we offer.
Site visit at Nightingale development in Bowden, South Australia
Risk Management
Risk management is a key organisational capability. We recognise the changing risks associated with our operating environment and the scale and complexity of our growth plans.
We have zero tolerance for preventable risks that could harm our staff, residents, and others we engage with. We also have zero tolerance for risks associated with actions that may jeopardise our regulatory or charitable status or prevent long-term financial sustainability.
Our Risk Management Framework ensures the integration of risk management into decision- making, planning and governance, and aligns with our stakeholders’ expectations. The key emerging risks are incorporated into our long- term financial plan.
Housing Choices Executive Team
Housing Choices Australia Five-Year Strategic Plan
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Housing Choices Australia Five-Year Strategic Plan
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