Stakeholder Expectations
We developed this strategy based on the insights provided by our residents, staff, and stakeholders who helped identify the key challenges, opportunities, and risks we face. These expectations are reflected in our strategic aims.
We are fortunate to operate across Australia. Our focus will be to navigate increasingly complex programs and scale our operations, while maximising funding opportunities, enhancing operational effectiveness and creating positive outcomes for residents. This balanced approach is key to achieving greater, sustainable impact for our residents and communities across Australia. As one of the country’s leading community housing providers, we recognise the critical national need for secure and affordable housing, and the expectation our stakeholders have of Housing Choices to make a significantly contribute. Our updated vision and purpose reflects our commitment to addressing the housing crisis while supporting our residents’ independence.
Through engagement with our residents, we identified four key service principles, which are the foundation for how we design the services we provide. These key principles are: • know your resident • maintain open and transparent communication • ensure consistency and reliability • ensure the right balance between our
core services and the wider support services that some residents require
Our stakeholders expect the community housing sector to have a material impact on the housing crisis. To achieve this, organisations must improve their capabilities and capacity to operate at scale.
TAS residents Irene and Hekiah
Housing Choices Australia Five-Year Strategic Plan
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Housing Choices Australia Five-Year Strategic Plan Housing Choices Australia
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