The Value We Deliver
Our Vision and Purpose
Vision All people in Australia have a safe, affordable home and the opportunity to thrive.
Purpose To provide affordable, accessible homes with connection to community and services that enable people to build their lives.
Our value is created by our staff, residents, suppliers, and partners.
Our vision reflects the need to address the urgent national crisis for secure and affortable housing, while prioritising the importance of supporting our residents’ independence. We aspire to provide homes to as many people as possible, understanding the need to balance the number of homes we build with the quality of the services we provide and the long-term resilience of the organisation. We are committed to getting the basics right by providing core services that are consistent and reliable, while improving access to support services and connection to community.
Organisation We are a resilient and resident- focused organisation, committed to the long-term support of communities across Australia. We are a trusted partner, capable of supporting the provision of housing and services at scale across Australia. We are agile and able to develop new housing models that respond to the scale and nature of the housing crisis. We have strong capabilities in governance, risk and financial management, and robust compliance practices.
Services We place residents at the heart of our organisation, and work to improve services and communities. We offer responsive, increasingly proactive, and personalised services. We seek to build trust, understand the needs of our residents who may need extra support and enable them to build their lives with connection to community. We support placemaking and building of sustainable communities.
Homes We offer a choice of safe, secure, and affordable housing in the rental market for those in need. We are proven property and residential tenancy managers across a range of cohorts and markets in Australia. We develop and sustain a high-quality, national portfolio of homes in sustainable neighbourhoods.
Our Values We put
We work together. We work
We trust and are trusted.
We learn and adapt. We aim to inform the policy environment, support our actions with evidence, encourage innovation, and continually adapt to a changing environment.
Our new strategy is centred on creating greater positive impact for our residents and communities by providing more services, and better services ; building more homes, and better homes ; and creating a vibrant, resilient and resident-focused organisation . This strategic plan sets a clear direction for Housing Choices over the coming years to deliver on our strategic aims.
people first. People are central to everything we do. We listen and respond with open and honest communication and a flexible approach.
collaboratively and in partnership to achieve our purpose.
We keep promises, are accountable and are transparent in our actions.
Nightingale development in Bowden, South Australia
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Housing Choices Australia Five-Year Strategic Plan
Housing Choices Australia Five-Year Strategic Plan
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