2. More Homes, and Better Homes
3. Vibrant, Resilient, and Resident-Focused Organisation
Expectations We recognise the scale of the housing crisis facing Australia and the challenge that this presents to communities, the community housing sector, government, and investors. Stakeholders have been clear that their expectation of Housing Choices is to play an active part in finding solutions to increase the supply of new homes. We are proud of our proven national track record and our stakeholder relationships and the responsibility they place on us. We recognise the importance that a home plays in resident well-being and quality of life. We also understand that many of the properties we own and manage will not meet resident’s future expectations. Together with our partners, we commit to finding solutions that better meet our residents’ needs. Our risk management strategy will support us over the next five years as we supply new homes.
At Housing Choices, our success is rooted in building a vibrant, resilient, and resident-focused organisation.
With operations across five states and strong partnerships with governments, developers, and investors, we are able to deliver homes at scale on a national level. Our expertise in building high-quality homes, combined with a service approach, will contribute to placemaking and the creation of sustainable communities in the long-term.
Vibrancy comes from embracing the diversity and energy of our staff and residents, fostering an inclusive culture where all voices are heard and valued. This commitment to diversity not only enhances our culture but also drives innovation, engagement, and outcomes for residents and staff. Our resilience ensures we are able to overcome challenges while maintaining high-quality services and homes in the long-term. Our success will be achieved through effective governance, financial management and our ability to manage risk sustainably while meeting the expectations of our stakeholders. Our ability to manage property and operations will underpin the governance and oversight of Housing Choices. Finally, being resident-focused means that we are customer-centric and focus our efforts around improving the lives of our residents, tailoring services to meet their needs, and ensuring they are supported to build their independence.
Our Commitments
• We commit to challenging ourselves by building our organisational capacity, to provide as much new housing as possible within our financial means, operational capabilities, and risk appetite • We will collaborate with investors across all levels of government and other stakeholders to increase the supply of crisis, transitional, social, affordable, and market homes for rent across Australia • Our homes will be designed to be energy efficient, reduce the cost of occupancy, and cater to the diverse needs of Australian communities • We recognise the importance of building sustainable communities by offering choice, a diverse range of housing and placemaking • We commit to maintaining and improving our existing homes sustainably to meet the evolving needs of our residents and stakeholders
Investing In Our People and the Organisation To address the scale of the housing challenge and achieve our ambitious goals, Housing Choices recognises the necessity of investing in our people and the organisation. Our success is rooted in a culture that values, trains, and develops our staff, supports leadership growth, and leverages digital solutions to enhance organisational efficiency and effectiveness.
Our Commitments
• We will achieve long-term, sustainable impact for our residents and communities across Australia • We commit to investing in our people, ensuring we attract, retain, and equip the organisation with the resources and skills necessary to build and deliver quality homes and services • We will foster a culture of excellence including developing future leaders • We will support volunteering and mentoring opportunities for staff • Over time we will support employment for our residents through new ways of working • We commit to building the organisational capacity and capabilities needed to achieve our ambition by investing in transformation, infrastructure, and technological solutions that support better services, cyber security, and efficiency • We are customer centric, and use resident insight and data driven decision making to prioritise efficient workflows, digital solutions, innovative practices, and that drive continuous improvement and maximise our impact on the lives of our residents • We commit to reviewing and further improving our company structure, governance, and compliance frameworks aligned to the scale and complexity of our growth • We will advocate for policy changes and share best practices to scale the capabilities of the community housing sector and contribute to sector-wide growth and development • We will strengthen our financial capacity and optimise resource allocation, demonstrating value for money to stakeholders and ensuring long-term sustainability
Our Value
We are able to increase the supply of housing and access to services. Residents increasingly value affordability and reducing costs associated with living in a home. This trend is expected to continue and grow over the coming years.
Our strategy sets out a clear road map to build upon our capabilities and capacities to operate at scale across Australia.
One-team Culture We are committed to moving towards a unified, national organisation, fostering a one-team culture. By becoming a vibrant, resilient, and resident-focused organisation, we are committed to creating an environment where our staff and residents can thrive.
Big Housing Build project in North Melbourne, Victoria
L-R: HESTA CEO Debby Blakey, Super Housing Partnerships CEO Carolyn Viney and Housing Choices CEO David Fisher
Housing Choices Australia Five-Year Strategic Plan
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Housing Choices Australia Five-Year Strategic Plan
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