Three Horizon Strategic Roadmap
At Housing Choices, we understand that to achieve our goals, continuous improvement is vital and welcome.
We are committed to equipping ourselves with the resources, collective capacity, and capabilities needed to make a greater impact on the lives of our residents and communities across Australia. Recognising the varying stages of maturity within our organisation, we have outlined a strategic roadmap spanning three horizons over the next five years.
Horizon 1: Build the Platform (1–2 years: FY25 to FY26) This phase focuses on building upon and strengthening our organisational foundations and capabilities. We will enhance our governance, financial and risk management capabilities as the cornerstones to our long-term resilience. We will build transformation capability and capacity to drive change and continuous improvement. Our new national service model will allow us to introduce services to better serve our residents and communities and provide a platform for sustainable growth across a range of markets. We will continue to build more homes and improve our existing properties, focusing on lowering the cost of occupancy and long-term sustainability.
Horizon 2: Grow Our Impact (2–4 years:FY26 to FY28) Building on growing capacity and capability of Housing Choices, we will expand our impact through resident-informed and enhanced service offerings, strategic partnerships, and community-building initiatives. We will leverage insights from customer data to improve services, while fostering state and national partnerships to support our residents. We will expand our partnerships with governments and commercial organisations to increase the supply of housing across Australia.
Horizon 3: Sustainable Impact (4–5+ years: FY28 and beyond) In this phase, we seek sustainable impact, and we embed sustainability and Sustainable Development Goals (SDGs) into decision-making in a holistic, systematic and demonstrable way. This will allow us to advocate, innovate, share best practices, and drive sector- wide sustainable impact for both our current and future residents, along with the communities we serve.
These horizons serve as our framework to position Housing Choices to achieve our three strategic aims. We will annually assess and refine our approach to ensure our objectives are being met, and if required, adjust our priorities to do so.
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Housing Choices Australia Five-Year Strategic Plan
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