Strategy On a Page
Three Horizon Strategic Roadmap
Housing Choices has developed a new Five-Year Strategic Plan designed to strengthen the organisation, address the Australian housing crisis, enhance the lives of our residents and build sustainable communities.
At Housing Choices, we understand that to achieve our goals, continuous improvement is vital and welcome.
This strategy provides a comprehensive roadmap to how we will achieve our vision and fulfil our purpose.
We are committed to equipping ourselves with the resources, collective capacity, and capabilities needed to make a greater impact on the lives of our residents and communities across Australia. Recognising the varying stages of maturity within our organisation, we have outlined a strategic roadmap spanning three horizons over the next five years.
Vision
Purpose To provide affordable, accessible homes with connection to community and services that enable people to build their lives.
All people in Australia have a safe, affordable home and the opportunity to thrive.
Housing Choices has three strategic aims that span across three Horizons over five years.
Horizon 1: Build the Platform (1–2 years: FY25 to FY26) This phase focuses on building upon and strengthening our organisational foundations and capabilities. We will enhance our governance, financial and risk management capabilities as the cornerstones to our long-term resilience. We will build transformation capability and capacity to drive change and continuous improvement. Our new national service model will allow us to introduce services to better serve our residents and communities and provide a platform for sustainable growth across a range of markets. We will continue to build more homes and improve our existing properties, focusing on lowering the cost of occupancy and long-term sustainability.
Horizon 2: Grow Our Impact (2–4 years:FY26 to FY28) Building on growing capacity and capability of Housing Choices, we will expand our impact through resident-informed and enhanced service offerings, strategic partnerships, and community-building initiatives. We will leverage insights from customer data to improve services, while fostering state and national partnerships to support our residents. We will expand our partnerships with governments and commercial organisations to increase the supply of housing across Australia.
Horizon 3: Sustainable Impact (4–5+ years: FY28 and beyond) In this phase, we seek sustainable impact, and we embed sustainability and Sustainable Development Goals (SDGs) into decision-making in a holistic, systematic and demonstrable way. This will allow us to advocate, innovate, share best practices, and drive sector- wide sustainable impact for both our current and future residents, along with the communities we serve.
Horizon 1 Build the Platform 1-2 years / FY25-26
Horizon 2 Grow Our Impact 2-4 years / FY26-28
Horizon 3 Sustainable Impact 4-5+ years / FY28 and beyond
Strategic Aim
We will transition to a tenure- neutral, customer-driven national service model that incorporates state and national best practices. We will ensure our core support and placemaking services meet the diverse needs of our residents and establish e ective feedback mechanisms to drive continuous improvement. We will operate across markets and jurisdictions in Australia. We will expand our housing portfolio to meet growing demand for safe and a ordable homes. We will enhance the quality and sustainability of our housing portfolio through a robust asset management strategy and strong relationships with our partners. We will seek to build partnerships for future growth. We will build a resident-focused culture, centred around knowing our residents and our performance related to customer satisfaction, continuous improvement and collaboration. We will do this by investing in our people and building our brand, transformation, and technology capabilities, all while driving organisation
We will position ourselves as a leading community housing provider, as we continue to create sustainable impact for our residents and communities. We will actively collaborate and advocate for the highest standards
We will leverage customer insight data to improve and expand our service o erings through partnerships, ensuring continued growth and impact. We will continue to invest in placemaking and community building to support diverse, sustainable communities.
More services, and better services
with stakeholders to expand housing portfolios and drive sector-wide impact.
We will establish best practice in the sector for sustainable retrofits, asset renewal programs, and have an industry leading, quality housing portfolio. We will be at the forefront of partnerships between governments, community housing, and private investor stakeholders in the provision of mixed tenure communities.
We will have a proven track record for mixed tenure communities. We will sustainably increase the number of homes under our management across Australia. We will actively seek innovative opportunities to increase housing supply and expand our partnerships to do so.
More homes, and better homes
We will focus on strategic workforce planning to grow our workforce and develop our leaders. We will foster innovation by improving digital capability, equity and inclusion. We will have an organisation that enables and empowers employees to achieve sustainable impact for our residents and communities.
We will be an e ective advocate for equity, diversity and inclusion. We will set best practices in governance, compliance, risk, financial management, performance excellence and advocacy.
Vibrant, resilient, and resident- focused organisation
e ciency and e ectiveness. We will further strengthen our
governance, compliance, risk and financial management to meet the needs of our growing organisation and stakeholders.
These horizons serve as our framework to position Housing Choices to achieve our three strategic aims. We will annually assess and refine our approach to ensure our objectives are being met, and if required, adjust our priorities to do so.
We will strengthen relationships between Housing Choices and Aboriginal and Torres Strait Islander peoples through the delivery of our Reconciliation agenda and partnering with First Nations organisations.
Housing Choices Australia Five-Year Strategic Plan
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Housing Choices Australia Five-Year Strategic Plan
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