Message From the CEO
I am pleased to present Housing Choices Australia’s new Five-Year Strategic Plan 2024-2029 focused on Building Homes, Services and Communities.
Our second strategic aim is to deliver ‘More Homes, and Better Homes’, which will expand the supply of safe, secure housing to support the diverse needs of our communities. Our third strategic aim is to be a ‘ Vibrant, Resilient, Resident-Focused Organisation’ . We are committed to building sustainable communities by providing both quality housing and essential services, creating long-term positive impacts. Our approach is to ensure that all residents across all tenures, backgrounds, locations can access the support they need when they need it. In shaping our strategy, we engaged extensively with our residents, staff, and key partners through surveys, interviews, and workshops and are grateful for their valuable insights. Our new strategic plan establishes a clear direction for Housing Choices, reinforcing our shared purpose and values through our collective drive for continuous improvement and innovation. Guided by the Board, Executive, and Business Leadership Group, this roadmap ensures that Housing Choices remains at the forefront of affordable housing delivery in Australia. With the expertise of our skilled and dedicated teams, we are committed to strengthening our core service delivery. By investing in resident engagement, continuous service enhancements, and expanding our capacity for innovation, we aim to create an environment where staff feel valued and supported, empowering our residents to thrive in vibrant and inclusive communities.
Australia is currently facing a significant housing crisis, with demand far outstripping the capacity of the existing housing supply system. The community housing sector is well positioned to respond to this urgent challenge. A key strength of this sector is its resilience and ability to adapt, evolve and innovate. We believe that collaboration between the government, private sector, and the community housing sector is critical to delivering long-term, sustainable housing solutions and value to our stakeholders. We understand and acknowledge that our residents’ needs are constantly evolving. With the expansion of our housing portfolio, we are welcoming a diverse range of residents with varying requirements and expectations. As the housing crisis grows, we are seeing an increasing number of customers with complex needs, experiencing vulnerability, and requiring access to tailored support services. Our first strategic aim, ‘More Services, Better Services’, reflects our commitment to enhancing our services and support for all residents. This means not only providing a safe and stable home but also ensuring our services are responsive, customer-focused, and aligned with their unique circumstances regardless of tenure. We are committed to building strong, supportive relationships and delivering high-quality, reliable services that address both immediate needs and longer-term well-being. As a leading community housing provider, we are committed to investing and expanding the supply of safe, affordable, accessible and energy efficient housing, working in partnership with the government and private sector.
David Fisher CEO
Housing Choices Australia Five-Year Strategic Plan
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