Agent Guide | Dental, Vision & Hearing
ManhattanLife Insurance and Annuity Company
Bill Pay Online bill payment is a secure electronic service that allows customers to pay bills without having to write checks and mail them. Online bill payment is usually tied to a checking account from which funds are withdrawn electronically for payment of one-time or recurring bills. This must be set up with the insured’s bank. This option can only be used for Quarterly, Semi-Annual and Annual Direct Bill Mode. Direct Bill The Direct Bill Payment Mode is available quarterly, semi-annual and annual. The policyholder will receive a paper bill at least 21 days prior to the bill due date. The policyholder must remit payment by electronic bill pay or personal check. Commissions Commissions are not paid until the effective date of the policy is reached and premium has been posted. When paid by EFT, earned and renewal commissions are processed on or around the 15th, as well as the last day of the month. There is a $25 minimum requirement for outgoing commissions. If paid by check, they are processed on the last day of the month with a $100 minimum. Advanced commissions are processed daily when paid by EFT with no minimum. If paid by check, they are processed every Thursday with no minimum. Policy Form Numbers: DVH: AK7016 (including state variations) DVH Select: AK7034 (including state variations) Commission Rules for Re-Establishing a Lapsed Account: Q: A DVH Policyholder lapses. What happens if the agent on record wants to sign the insured back up for coverage again. When is the sale viewed as a “renewal” and only pays renewal commission vs. when is the sale viewed as a brand new sale that pays 1st year commissions? A: We will only pay 12 months of first year commission per insured. If the original policy was in effect for 6 months, the new policy will only pay first year commission for 6 months. If the first policy paid 12 months of commission, we will only pay renewal on the new policy.
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