Photo VEKS
many customer inquiries, participate in customer meetings, draw contracts, manage communication during the process, etc. At the beginning of 2023, the department will be staffed with about ten employees, primarily based in Køge. Everyone in the department is focused on maintaining an overview of the district heating project's practical rollout. Planning, project planning, and rollout are handled by other departments in VEKS, which makes mutually high demands concerning internal coordination. Campaigning to get new customers The first sales campaign started in the spring of 2022 in a resi- dential area in the northern part of Køge with 1,700 potential new customers. More than enough customers are interested, so construction work can begin early 2023. The focal point for the campaign is Køge Fjernvarme's web- site, partly about timetables, Q&A, background information, etc., and partly about the actual registration for district heat-
Large tasks are, therefore, also in the queue at Køge Fjern- varme before the district heating can heat the homes of the many new customers. From operation to close customer contact At VEKS, our approach is that if the spread of district heating is to succeed in Køge, the customer experience must be positive. The future task in relation to private customers is very differ- ent from servicing the current customer group in Køge, which are primarily large customers in the form of businesses, hous- ing companies, institutions, etc. Functions for VEKS Distribu- tion have so far been about operating and maintaining the existing network. With 7,000 new customers on the way, one of the first tasks has been to recruit employees and new skills internally in VEKS and externally.
Several new employees have joined. They already receive
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