Customer care and support
Customer care and support
The role of our customer care teams are to offer multiple support channels (phone, email, text, in person) to ensure we meet the needs of our customers, and they can communicate with us in their preferred way. Great customer service ensures we maintain customer satisfaction, loyalty, and helps manage our reputation. Our dedicated teams work tirelessly to deliver excellent customer service standards seeking to mitigate:
Customer churn Negative reviews and complaints Addressing customer queries The cost of customer acquisition Resolution time for issues Stress on support teams and functions
Revenue loss Brand damage
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