Transform Trade Playbook

Customer feedback

Bi-annual Hempel customer engagement survey

The Hempel Customer Engagement Survey is conducted every 2 years across the business.​ ​The objective of the survey is to monitor customer loyalty and capture customer feedback across the entire customer journey. ​

​Please speak with a member of your team for survey results, and current action plan to improve our customers experiences.

​The survey itself is carried out as an e-mail distributed online questionnaire ​

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