17. Advise management and client of the need for investment in the assets based upon feedback from operational colleagues. 18.For staff who would not normally be paid overtime, there is an expectation that they will work the hours necessary to carry out their normal duties. TOIL should not, therefore, be used where occasional additional hours are required to compensate for normal fluctuations in workload. TOIL should be used only where there is a foreseeable need to maintain levels of customer service which alternative working arrangements, such as revising annual leave requests or using temporary staff could not cover. TOIL may only be accumulated within a plan agreed with the line manager. Any additional hours worked must be agreed in advance. If this agreement is not in place, then the additional hours will not qualify for the accrual of TOIL and will be lost. 19. To undertake any other duties as appropriate within their competence, as required by their line manager from time to time.
Culture and Behaviours
The successfully appointed individual will be expected to act ethically at all times and in a manner which reflects the company culture and ethos around providing a customer cen- tred, performance driven service at all times. This will include developing communications and objective setting which is aligned and drives the Company’s objectives. The provision of a quality service is central to the Company’s vision and the post holder will be required to develop systems and processes which add value, and adopt a “lean” approach to administration. This list of responsibilities is not exhaustive and all duties reasonably commensurate with this post will be considered included.
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