JOB DESCRIPTION
Post:
Weekend/OOH Property Service Manager
Department:
Student Accommodation
Grade:
6
Reporting to: Deputy Head of Operations Responsible for: Weekend and OOH Accommodation Service Officer(s) Supervision of: Accommodation Advisors
Normal working works are 36.5 per week Required to provide cover between 12pm-8pm (Hours to be determined by Line Manager) Monday-Friday and 9am-5pm on Saturday Part of the 24/7 on call incident management team
Hours:
PURPOSE OF THE JOB To form an integral part of the operations team, providing an outstanding student experience 24/7 Monday-Sunday. As a Weekend and Out of Hours Property Service Manager you will be responsible for overseeing all of the accommodation portfolio, maintaining a safe and secure environment at all times and providing a responsive customer service. You will lead the team that provides this service 7pm-8am Monday - Friday and 24 hours over the weekend. You will report to the Deputy Head of Operation Manager and work closely with the Accommodation Managers. You will ensure the OOH/Weekend service team assist in the day to day tasks including Front of house reception, general enquiries, daily walkarounds and any other building management task. A provisional rota will be made available but you will be required to amend your days of work in line with the business demands, particularly commercial period, student arrival, departure and open days. Cover is required 24/7, 52 weeks of the year. Over the Bank holidays and UCL Closure days there will be a requirement for all Weekend/OHH Service Officers to cover the UCL Residence sites. The role includes supporting open days, student arrival and departures as well as assisting with visitors, students, external contacts and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.
Candidate Information 11
10 UCL Weekend/OOH Property Service Manager
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