Health & Welfare • Act as the main point of contact Out of Hours (including weekend and Bank Holidays) ensuring all OOH incidents and Health and Safety matters across the portfolio are addressed and managed by travelling to all accommodation sites across London to provide onsite real time support to staff members and students alike • To be responsible and ensure the execution of service planning and provision including mobilisation of new buildings, service delivery during Christmas shut down period, service cover during periods of staff absence and any other service affecting issues to assist in the operational delivery of any Summer Accommodation bookings within halls • Ensure the out of hours duty logs are completed and review the data and highlight trends, compile management information and performance reports as and when required • Ensuring regular building patrols are conducted across multiple sites as required in order to identify, rectify and report maintenance and cleaning issues, safety hazards, risks or safety related issues • Following the incident management processes and use of UCL systems to ensure incidents are reported, reviewed and closed out and reporting on any trends and repeat behaviours as necessary to the Deputy Head of Operations Manager • Responsible for the first response to incidents and emergencies including handling any issues or incidents OOH with the appropriate level of involvement from the emergency services and ensuring that all UCL Residences procedures are followed • Review and creation of risk assessments, applicable to the activities of the operational teams, via UCL and UCL Accommodation systems and procedures for approval by the Property Service Manager • Identify health & safety training for operational teams and attend health & safety training as directed by the UCL Accommodation department Operational Compliance • Ensuring that Health and Safety legislation is adhered to at all times • Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance and UCL Accommodation requirements • Complying with the UCL Accommodation uniform policy, ensuring correct uniform work wear is worn at all times, including UCL identity card, name badge and PPE (Personal Protective Equipment) is worn when appropriate or advised by a Manager • Delivering central processes and conducting all duties in line with UCL Accommodation Standard Operating Procedures • Ensuring a well maintained, safe, secure environment at all times across all of the areas of responsibility
• Monitoring and fulfilling the varied administration and auditing requirements, including: site monthly audits, health and safety audits, identifying and managing fire safety issues and property inspections and reporting/handling of any maintenance faults in an appropriate and timely fashion • Working within the required Risk Assessments, reviewing all tasks for hazards before starting and ensuring that risks are eliminated before work begins • Managing and conducting routine property inspections to ensure that high standards are maintained - reporting where any issues are identified and ensure follow up or escalation of all outstanding issues Student Experience • Attend and represent the UCL Residence Service team at all resident social events • Ensure all Brand Standard Guidelines are implemented and there is consistency across all of the properties • Leading by example, ensuring consistency of approach and understanding of the brand standards and values of the department Teamwork • Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Head of Operations • Providing support across all sites as and when required • Ensuring required all maintenance work including customer damage within the properties is reported correctly • Working collaboratively to help support the overall UCL Accommodation Operational team and overall department to deliver its mission statement and broader objectives and ensuring opportunities to share best practice are utilised • Conduct regular handover meetings with the Accommodation Managers communicating details of incidents, outstanding issues and requests • Embracing change, supporting the department and colleagues through organisation transformation
Candidate Information 15
14 UCL Weekend/OOH Property Service Manager
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