KEY REQUIREMENTS
Essential • Team management, supervision or leadership experience within a customer facing environment, including performance management, people development, coaching or mentoring experience • Track record of motivating others in the delivery of excellent customer service • Previous experience in a similar customer facing role • Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations • Ability to build relationships internally and with third party suppliers • Computer literate with the ability to use Microsoft Office • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines • Previous experience in an administrative role • Ability to offer flexibility in working hours and to take part in a rota • Highly skilled in understanding, empathising and delivering against customer needs • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction • Self-motivated and possessing the ability to work on own initiative Desirable • Previous experience of working in the accommodation, hospitality or retail sectors • Previous experience in complaint handling
Candidate Information 19
18 UCL Weekend/OOH Property Service Manager
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