PERSON SPECIFICATION
Essential or Desirable
Assessment method (Application/Interview)
Essential or Desirable
Assessment method (Application/Interview)
Criteria
Criteria
Qualifications, experience and knowledge A good general education with sound literacy and numeracy skills Team management, supervision or within a customer facing environment, including performance management, people development, coaching or mentoring experience Excellent knowledge of Health and Safety legislation Demonstrable financial and commercial awareness, including previous experience of working with and managing costs and budgets Ability to demonstrate an objective, professional and calm approach when handling difficult situations, including previous experience in complaint handling Track record of motivating others in the delivery of excellent customer service Highly skilled in understanding, empathising and delivering against customer needs Demonstrable experience of managing teams and services out of normal business hours to include at night Good level of computer literacy and the ability to use Microsoft office
Skills and abilities Good interpersonal skills which enable the post holder to tactfully and assertively communicate with others, and to develop effective, professional working relationships across UCL and externally. Aptitude for and ability to, gain and stay up to date with UCL Student Accommodation software Ability to manage teams of onsite staff within rotas on an out of hours basis Able to work flexibly across the Student Accommodation estate Willing to work as part of rota to include the duty manager rota Ability to support a team in a pressurised 24/7 customer service environment and to ensure resilience of direct reports Ability to deputise for the Property Services Manager as required
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Candidate Information 21
20 UCL Weekend/OOH Property Service Manager
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