Systems and Technology
Knowledge and utilization of systems and tools to enable execution of strategies and objectives
Foundation
Advanced
Mastery
Uses common functions of basic systems and software
Applies knowledge of systems and software to manage the business
Applies extensive knowledge of the most complex systems and software and assists others in their use • Partners with Leadership to establish a long-term vision for Hannaford’s technology platforms , site functionality, and omnichannel consumer experience based on technology trends • Develops, refines and/or evaluates new technology • Anticipates gaps or opportunities to develop capabilities • Focuses on future state – understands new technologies, systems and business applications • Uses CRM tools for strategic planning and business solutions • Uses business intelligence tools identify opportunities and resolve complex issues • Uses external data resources to gather insights in order to influence or design strategy • Supports and develops others as a subject matter expert
• Pulls sales, share, and KPI reports that track Hannaford’s in -store and online performance • Accesses and utilizes intranet and internal applications • Uses mobile device functionality in concert with tablet / PC • Applies a working knowledge of Hannaford’s digital processes/structure • Pulls sales, share, and KPI reports that track Hannaford’s performance • Leverages cross functional partner subject matter experts • Demonstrates basic understanding of Hannaford’s technology platforms, specific to area of responsibility such as: • Navigation of Hannaford’s sites & platforms work (Desktop, Mobile Web, and Mobile App) • Item setup & content management solutions
• Leverages Hannaford’s technology platforms to inform and execute Hannaford's omnichannel strategy and relevant category plans • Participates in technology roadmap discussions, and makes data-driven recommendations for omnichannel consumer experience enhancements • Collaborates with cross functional partners, including PDL, to access and leverage omnichannel consumer insights that drive action • Uses site merchandising, content management, digital marketing, and CRM (Customer Relationship Management) tools to monitor for opportunities and drive data-driven actions for their businesses • Uses business intelligence tools, including the basic functions and processes • Identifies technology issues that need improvement and recommends necessary changes
• Assortment planning tools • Web analytics reporting • Omnichannel data & reporting
• Consumer insights and loyalty solutions • Forecasting, planning & allocation systems • Online marketing & promotional tools • Pricing software tools & reports • Product review & syndication solutions • Accounting Systems
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