Spotlight on Prevention: Best Practices for Body Checks
www.justicecenter.ny.gov
SENSITIVITY SKILLS SUGGESTED PRACTICES EMPATHY - PERSPECTIVES Take part in sensitivity training exercises that will help you better understand the experience of people who are different from you. For example: walk across a room blindfolded, or be fed by another person, or hear challenges that people who are different from you experience. EMPATHY - ACKNOWLEDGE MISTAKES Apologize when mistakes are made. For example, “I am sorry that I touched the controls on your wheelchair without asking first.” or “I am sorry that I did not explain why I took that picture and who will see it.” Show patience and interest in learning and understanding the person. Show that you are listening by remaining attentive, quiet, and accepting. EMPATHY - LISTENING & ATTENTIVENESS
EMPATHY - REFLECT & VALIDATE Reflect what you hear or see the person communicating. For example, “I see you pulling away. Do you need me to do something differently?” or “I heard you say you want Yolanda to help you instead…”. Validate the person. For example, “I can understand why you feel more comfort- able with more familiar staff. Do you want me to ask Yolanda if she can help you instead?”
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