PLANNING & COMMUNITY DEVELOPMENT 2025 SUMMARY AND OUR WORK ISN’T DONE JUST YET
Executive Summary
With only January through October accounted for, our 2025 summary doesn’t exactly summarize our year. It does however, acknowledge how hard our entire department has been working to meet the needs of our customers. We are keeping things focused and high-level, giving you a top-floor view of our excellence.
Executive Summary
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2099 PERMITS ISSUED April, August, and October seemed to be our busier months as our permit staff issued 282 permits alone in April.
$2M+ IN PERMIT FEES
773 PLAN REVIEWS Our technical review team, in conjunction with SafeBuilt, have been able to successfully provide plan reviews to applicants.
With such an efficient team , it’s easy to understand how we’ve been able to achieve this by October. This is the value of the issued permits.
THE CUSTOMER’S JOURNEY
Streamlining for Better
As mentioned, there is a desire for us to fine tune our permitting process. To do that, our management team has been meeting on a weekly basis to brainstorm how we can remain a regulatory body while not leaving citizens out of our conversations when the topic is the customer’s experience. This is how we’ve been able to reduce turnaround times for plan reviews, thus improving our customer service.
LOBBY EXPERIENCE
BS&A EXPERIENCE
RENEWAL EXPERIENCE
WEBSITE EXPERIENCE
REVIEW EXPERIENCE
Risk & Mitigation
INTERNAL SOPS & DOCUMENTATION MANAGEMENT
INTER- DEPARTMENTAL COLLABORATION
COMMUNICATION & ESCALATION PROTOCOLS
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